Ravinder N
San Antonio,TX
Summary
Accomplished IT professional with 16 years of experience, including over 9 years in Project Management, specializing in the Banking and Insurance sectors. Proven track record of leading complex software projects through all phases of the SDLC, utilizing both Agile and Waterfall methodologies. Demonstrated expertise in managing international and distributed teams, ensuring seamless service delivery across multiple regions. Skilled in Critical Incident, Problem, and Release Management, as well as Configuration, Capacity, and Change Management. A proactive self-starter with a history of delivering projects on time and within budget, driving operational excellence and client satisfaction.. Over a decade of expertise in the banking and insurance sectors.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Project Manager
Banking & Insurance client
01.2025 - Current
- This project is the Policy Modernization with the latest technologies to serve the customer needs. This project is migrating from existing systems to Guidewire in P&C insurance LOB.
- Analyzed and tracked detailed project tasks and performance against the plan of record to proactively identify issues and develop recovery strategies for maintaining project schedules.
- Planned and managed project deliverables, timelines, and reporting, ensuring clear and timely communication of project status to all stakeholders.
- Facilitated all core Scrum ceremonies, including Daily Stand-ups, Sprint Planning, Sprint Reviews, and Retrospectives, to support Agile team collaboration and continuous improvement.
- Collaborated with Product Owner and Scrum Team to define and prioritize sprint goals, ensuring timely and high-quality delivery of features.
- Ensured accurate tracking and updates of sprint activities in JIRA; coached teams on maintaining correct status updates on JIRA board.
- Worked with other Scrum Masters and the Release Train Engineer (RTE) to manage and resolve cross-team dependencies efficiently.
- Participated in PI Planning and supported the team in developing iteration plans and defining PI Objectives.
- Ensured all PI and sprint goals were documented and updated in JIRA, enabling alignment.
- Identified and documented issues during retrospectives; collaborated with teams to bridge gaps and implement process improvements.
- Partnered with the Product Owner to assess and refine backlog items in preparation for future sprints.
- Promoted JIRA and Confluence adoption across teams to standardize tracking and documentation practices.
- Actively engaged in dependency meetings, collaborating with teams to resolve blockers, maintain delivery flow.
- Led project demo meetings with Scrum Teams and customers, gathering feedback and aligning expectations.
- Monitored carryover and scope changes to minimize impact on sprint goals and overall delivery timelines.
- Took a lead role in addressing and application and environmental issues to support uninterrupted development.
- Provided comprehensive status reports to stakeholders, ensuring transparency in progress, risks, and milestones.
- Tools-Java Full Stack, Earnix, Guidewire, Snowflake, DBTong with Java/J2EE, SpringBoot, JIRA, ServiceNow, MPP
Program Manager
Verizon Wireless
06.2023 - 12.2024
- This project is to modernization of the canvas system with latest technologies for the existing Canvas application. Users are, configuration changes, waiting time reduction, improve performance as well as other issues with the current application on pre sales and provisioning orders, reporting etc. This project is to resolve all the existing issues by building a new application.
- Responsible for reviewing the requirements and acting as bridge between business and technical teams.
- Successfully managed and delivered multiple concurrent IT transformation projects using Microsoft Project (MPP), ensuring alignment with business goals, timelines, and budgets.
- Led enterprise-wide modernization initiatives, including cloud migration, ERP upgrades, and infrastructure reengineering, resulting in improved performance, scalability, and security.
- Created and maintained detailed project plans in MPP, tracking dependencies, milestones, resources, and risk across cross-functional programs.
- Mitigated project risks through proactive issue tracking, contingency planning, and continuous stakeholder engagement, minimizing scope creep and delivery delays.
- Facilitated executive steering committee meetings and stakeholder updates, translating complex technical issues into business-aligned insights and recommendations.
- Multi vendor coordination and stakeholder management.
- Led multi-million-dollar IT transformation programs, delivering on time and within budget.
- Managed teams of 20+ professionals across diverse technical and functional domains.
- Negotiated and managed contracts with major vendors and service providers.
- Ensured financial discipline with accurate forecasting, tracking, and reporting.
- Track project performance, specifically to analyze the successful completion of short and long-term goals.
- Guide the offshore team on the requirements and coordinate with the team on daily status of the tasks.
- Organize meetings with the business users and prepare design spikes and dev stories for the Agile Sprints If required provide a quick prototype for the application.
- Follow the JIRA adoption and confluence updates on various project related activities and status.
- Build, develop, and grow business relationships vital to the success of the project.
- Tools:-Angular 6 along with Canvas framework, Java/J2EE, SpringBoot, Apigee, PAM, ODS, Micro Services, MPP, AWS, Postgress, ETL, UNIX, GIT, Jenkins, JIRA, ServiceNow
Project Manager
Tops Markets and Flower Foods
06.2019 - 04.2023
- Project : Consumer and Retails domain Projects
- Build, develop, and grow business relationships vital to the success of the project.
- Track project milestones and deliverables.
- Have worked with business team on Loyalty program solutions.
- Proposed various loyalty and reward solutions to the customers for the repeated business.
- Focus on service restoration, lead operations includes, Incident, Change and Problem tkts.
- Lead the infrastructure activities, like patches, software's, updates and hardware activities.
- Leading the asset management activities(sw/hw).
- Monitor the SLA's and support weekend operations activities.
- Lead the CAB meetings and record the change activities.
- Leading the vendor teams for various hardware support.
- Leading Problem Management, Incident Management and Release Management activities.
- Issue status reports to the project team, analyze results, and troubleshoot problem areas.
- Conduct project “lessons learned” meetings and create a recommendations report in order to identify successful and unsuccessful project elements.
- Develop best practices and tools for project execution and management.
- Proactively manage changes in project scope, identify potential crises and execute contingency plans.
- Reporting the financial updates and status reporting in the tool and get this revised with management.
Service Deliver Manager
The Hershey Company (Shared Responsibility)
06.2019 - 06.2020
- Provide and present required managed services status, metrics to Customer.
- Coordinated with the teams for establishing the new IT infrastructure for the new campus.
- Good understanding on network diagram of all the IT infrastructure.
- Managing the multi-vendor IT teams including software and hardware assets.
- Good understanding of asset disposal activity and software decommission process along with Identity and access Management.
- Responsible for all the IT assets audits by external teams.
- Expedite resolution of issues disrupting the business and provide suggestions to customer in methods, processes, HW/SW to customer to reduce the infrastructure cost and proposing the cost benefit solutions to the existing environments to improve the performance.
- Have weekly calls with team and prioritize the deliverables as per the customer expectations and report the status to the customer team.
- Customer Business: Tops Markets, The Hershey Company and Flowers Foods, are the leading Consumer and Retail accounts America region with more than 150 store in US
- Tools: HPSM, Aldea, MS Office suite, ServiceNow, Jira, Clarity, MPP
Account Deliver Manager and Scrum Master
SKF, SKF India, Sweden and Italy
02.2017 - 05.2019
- Company Overview: SKF is a leading bearing, seal manufacturing company founded in Gothenburg, Sweden in 1907, the company manufactures and supplies bearings, seals, lubrication, lubrication systems, maintenance products, mechatronics products, power transmission products, condition monitoring systems and related services globally
- Single escalation point of contact for SKF w.r.t APPS and Infrastructure related deliverables.
- Maintain a close and strong relationship with SKF counterparts.
- Have bi-weekly calls with SKF top management to address the open issues and update the status.
- Address the escalated issues on priority basis and update customer team on with the status.
- Continually work towards making improvements in the existing systems and suggested the customer teams with proposals.
- Focus on customer satisfactions with innovation, flexibility, work on improvements to meet the customer goals.
- Plan and execute multiple Iterations as per client priority.
- Ability to adapt to changing conditions.
- To help the team have a clear vision and remove or prevent impediments.
- To facilitate, lead, and communicate scrum meetings and retrospective reviews.
- To teach, mentor, and coach the organization on scrum adoption and usability.
- As a Scrum Master acts as an Agile Coach for both the Development team and the Product Owner.
- Establishing an environment where the team can be effective and Mentoring and motivating the teams to improve processes.
- Tools: HPSM, Aldea, Lotus Notes, MS Office suite, ServiceNow, Clarity
Application Services Manager
SKF Sweden
02.2015 - 01.2017
- Company Overview: SKF is a leading bearing and seal manufacturing company founded in Gothenburg, Sweden in 1907
- Played lead role for RUN, Change and AD projects.
- Have experienced closely worked with BPSM's.
- Single point of contact for the end-to-end delivery for all the ongoing projects.
- Maintain a close and strong relationship with SKF counterparts.
- Participated Daily/weekly calls with SKF to address the open issues with related to RUN, Change and AD projects.
- Develop project plans which include project Scope, Scheduling, Cost, Risk and milestones.
- Organize ad-hoc meetings with SKF counterparts to look for new opportunities to get the work in various LN apps.
- Coordination between ITO, NSSR and MCS teams for various day to day activities.
- Understand the project requirements and align the team accordingly (RUN/Change/AD).
- Address the escalated issues on priority basis and update customer team on priority basis.
- Continually work towards making improvements in the release process.
- Manage relationships and coordinate work between different teams at different locations.
- Played a key role in KT for the applications which are moved to GD team from onshore.
- Always focus on customer satisfactions and work on improvements to meet the customer expectations.
Project Manager
United Services Automobile Association, USAA
02.2012 - 01.2015
- Company Overview: USAA has been using Sun Guard's Phase 3 as a retail brokerage platform for the past 10+ years
- Project Manager for more than 60+ team with different skill set.
- Direct and manage project development from beginning to end of Brokerage Re-platform project.
- Responsible for gather requirements, data analysis, facilitating discussions b/w IT and business teams and helping in Creating functional and technical documents.
- Deliver a product /service /solution within constraints (schedule, features / functionality and budget).
- Develop project plans which include project Scope, Scheduling, Cost, Risk, HR and Communication.
- Tracked the deliverables thru RTC tool and directed the team to meet the deadlines.
- Responsible Effort tracking tool(EPMS) for account level.
- Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.
- Continually work towards making improvements in the release process.
- Manage relationships and coordinate work between different teams at different locations.
- Responsible for resource induction/release/induction trainings at program level.
- However, IMCO's business expanded and is experiencing several limitations with the capabilities of current phase 3 platform.
- Consequently, IMCO wants to switch to a new retail brokerage platform that can support its aggressive growth strategy and changing business models.
- The broader scope is the conversion to new platform NFS and customizations as per the business needs.
- Tools : Enterprise Quality Center, Data Stage, Business Objects, Lotus Notes
- Languages: Java, Data Stage, SQL/PLSQL, Host, MW
Software Engineer/Project Lead/Project Manager
JP Morgan Chase Asset Management Company, TCS
09.2007 - 01.2012
- Handled Asset Management portfolio project including the various portfolio products for AMC.
- Handled project teams for more than 60 members on various asset management projects.
- Have technical discussions with the about various funds future goals and solutions.
- Have conducted training sessions to the teams on various products like Debt, Equity, Hybrid, Tax Saver by experts.
- Played customer side PM role for more than 60+ team from different vendors.
- Managing the teams from multivendor teams and work with them for multiple Iterations.
- Worked with teams on bank loyalty program solutions.
- Managed Critical Incident and Problem management activities.
- Held discussions with Lotus Notes application owners to retire the applications.
- Deliver a product /service /solution within constraints (schedule, features / functionality and budget).
- Identify Training requirements and forward it to the Learning Coordinator (Technical and Soft skills).
- Keep track of the new requirements / change in requirements of the Project.
- Track & Monitor the progress and status through weekly meetings.
- JPMC has engaged TCS towards this initiative to set up a Test Centre in India for the application Dev and Test.
- There are close to 50 Lotus applications on this Asset Management LOB under Investment Banking.
- Tools : Enterprise Quality Center, Remedy, Lotus Quick Place
- Languages: Java, Quick Test Pro, Lotus Notes Formula Language, Lotus Script, HTML, XML
Education
Masters Degree - Computer Science
Osmania University
IndiaSkills
- Analytical problem solving
- Interdisciplinary collaboration
- Financial administration
- HR and recruitment
- Teamwork skills
Hardware:: Windows 95/98/2000/NT Win 7/8 and Windows 10 Enterprise, Win 11Pro, Linux
Software Products Tools: MS O365, Lotus Notes, Core Java, Oracle, DB2, MS Project Plan (MPP), HPSM, ITSM ServiceNow, Clarity, Jira and Confluence
Tools :MS SharePoint, Lotus Notes Client and Designer - V54 to V10, Team Studio Quick Place, HPQC, Remedy, QTP, ETL Data Stage, GIT, SVN, QlikView, Python, Unix, Docker, Kubernetes, Terraform, MS Azure, AWS, Salesforce, Lotus Notes, Formula Language, Lotus Script, SQL/PLSQL MS Sharepoint
- Positive attitude
- Team supervision
- Customer satisfaction
- Relationship building and management
- Conflict Resolution
- Training and development
- Technology integration
- Vendor sourcing
Certification
- Certified Project Management Professional (PMP)
- Certified Scrum Master (CSM)
- Certified PRINCE2 Foundation & Practitioner
- IBM certified Rational Team Concert V4 (RTC)
- IBM Certification-Principal Certified Lotus Professional (PCLP)
- IBM Certified - DB2 Family Fundamentals
- Certified in ITIL V3 foundation
Languages
Java
Data Stage
SQL/PLSQL
Host
MW
Accomplishments
- Have been awarded with HP Slate with first prize on Ideation Month across globe
- Actively using the AI tools Deepscek, ChatGPT and Copilot
- Good exposure to entertainment sw like Booknow and Bookmyshow
- Successfully handled customer facing roles in a multi-vendor environment
- Numerous appreciations from multiple customers for various cost saving solutions
- Exposure to Guidewire Policy Center, Billing Center and Claim Center
- Have more than 5yrs of experience in Property and Causality Insurance domain
- Exposure to HIPPA compliance with Health insurance domain
- Actively using the AI tools Deepscek, ChatGPT, Copilot and other Genrative IT tools
- Expertise in implementing the Loyalty program solutions for various customer business
- Played a key role for customer audit by a 3rd party for 3 consecutive yrs with zero observations
- Have been awarded the first winner in APAC region in the Ideation contest across globe
- Completed FTC certifications in 'Health Care & Life science', 'E-Commerce', 'US Mortgages & Credit reporting' and 'Payment Systems Global'
Domains Worked
Manufacturing, Automobile, Retail, Banking & Financial Services (BFS), Insurance and Healthcare.
Timeline
Project Manager
Banking & Insurance client
01.2025 - Current
Program Manager
Verizon Wireless
06.2023 - 12.2024
Project Manager
Tops Markets and Flower Foods
06.2019 - 04.2023
Service Deliver Manager
The Hershey Company (Shared Responsibility)
06.2019 - 06.2020
Account Deliver Manager and Scrum Master
SKF, SKF India, Sweden and Italy
02.2017 - 05.2019
Application Services Manager
SKF Sweden
02.2015 - 01.2017
Project Manager
United Services Automobile Association, USAA
02.2012 - 01.2015
Software Engineer/Project Lead/Project Manager
JP Morgan Chase Asset Management Company, TCS
09.2007 - 01.2012
Masters Degree - Computer Science
Osmania University