Ravin Giselle Maurer
Summary
Accomplished Sales Manager offering four years of experience developing and maximizing Group, Catering and Corporate sales. Diligent in building and retaining customer relationships by providing support and attentive service. Expertise in marketing and hotel promotion to achieve revenue opportunities. Successful record of expanding network connections through the local Chamber and Hospitality Associations.
Overview
7
7
years of professional experience
Work History
Catering Sales Manager
Courtyard by Marriott Raleigh Cary Crossroads
04.2022 - Current
- Successfully managed catering and sales operations, overseeing all aspects from initial client contact to contract negotiation, event execution, and post-event follow-up
- Built and nurtured strong relationships with clients, vendors, and partners, ensuring exceptional customer service and satisfaction
- Collaborated with cross-functional teams to develop customized event proposals, menus, and pricing to meet client needs and maximize revenue
- Implemented effective marketing and sales strategies to drive business growth, resulting in increased bookings and revenue generation
- Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
- Conducted site visits and provided detailed event planning guidance to ensure seamless execution and exceed client expectations
- Managed event logistics including room setup, audiovisual equipment, and coordination with the culinary and banquet teams
- Coordinated with the hotel's operations teams to ensure seamless communication and execution of events, guaranteeing a flawless guest experience
- Analyzed market trends, monitored competitor activities, and implemented proactive measures to stay ahead in the competitive market
- Utilized technology tools and software to streamline processes, manage leads, track bookings, and generate reports for analysis and forecasting purposes
- Achieved and exceeded sales targets, consistently driving revenue growth and surpassing performance expectations.
Specialty Learning Trainer
Amazon Fulfillment Center RDU
11.2020 - 04.2022
- Began an associate role and quickly moved up in the department by exceeding productivity and quality standards.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Provided coaching and mentoring to employees.
- Developed job-specific competencies and performance standards.
Front Desk Agent/ Go
Courtyard & Residence Inn by Marriott
12.2018 - 10.2020
- Received Employee of the Year 2019
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
Marketing Manager
Farmers Insurance
12.2016 - 01.2019
- Conducted interviews, assessed qualifications, and successfully hired associates to build a high-performing team
- Demonstrated effective time management skills, ensuring tasks were completed promptly, and held team members accountable for their responsibilities
- Upheld a customer-centric approach, consistently delivering exceptional service and fostering strong customer relationships
- Managed financial aspects, ensuring accurate and timely handling of finances and conducting regular bank drops
- Proactively reached out to potential customers and business partners, cultivating new relationships and fostering growth opportunities
- Leveraged technological advancements daily, staying up-to-date with industry trends and optimizing efficiency
- Excelled at multitasking and strategically prioritized tasks to meet deadlines and maximize productivity.
Education
High School Diploma -
Mountain Ridge High School
Glendale, AZ05.2019
Skills
- Site Visits
- Schedule Coordination
- Customer Engagement Strategies
- Catering Oversight
- Credit Card Transaction Processing
- Proposal Development
- Marketing Materials
- Banquets and Catering
- Networking Events
- Sales Strategies
Accomplishments
- Employee of the Year 2019 (NGC Hotels)
- Manager of Quarter 4, 2022 (CMC Hotels)
- Ambassador of the Cary Chamber of Commerce (2022 - present)
- Board Member of Hospitality Sales & Marketing Association International, NC Chapter (HSMAI) (2022 - present)
- Certified in Marriott SSF Sales Training (2023)
Timeline
Catering Sales Manager
Courtyard by Marriott Raleigh Cary Crossroads
04.2022 - Current
Specialty Learning Trainer
Amazon Fulfillment Center RDU
11.2020 - 04.2022
Front Desk Agent/ Go
Courtyard & Residence Inn by Marriott
12.2018 - 10.2020
Marketing Manager
Farmers Insurance
12.2016 - 01.2019
High School Diploma -
Mountain Ridge High School
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