Driven, innovative, strategic Risk Professional and Process Owner with 10+ years of experience in delivering business solutions backed by analytics and intuition.
Overview
14
14
years of professional experience
Work History
Vice President
JPMorgan Chase
07.2022 - Current
Responsible for multi-year large scale projects managing integrations and acquisitions
Responsible for setting up Risk Framework for new product launches including key risk metrics (KRIs), reporting & controls
Recently Managed the launch of Merchant Working Capital (MWC) Canada Launch from Risk perspective to offer working capital to SMB clients
Established a new Forum within Payments Risk called MRAG to setup a robust Change Management framework for MWC to 1) capture approvals 2) cross functional awareness (legal, compliance, ops risk, controls & product) 3) implement strategy changes
Drove the integration of Commerce Platform (new in-house platform for merchant processing) by migrating Underwriting and Fraud rule management to Commerce.
Led the creation of a Steering Committee by partnering with multiple product owners for stakeholder alignment and manage escalations.
Managed governance for MS Risk including document management covering all functions with 100+ documents
Revamped the Business Resiliency process to reduce 10+ resiliency plans to 1 plan resulting in a huge time and FTE save
Managed a team of 2 senior associates to drive strategic initiatives and governance & controls processes
Vice President
JP Morgan Chase
08.2019 - 07.2022
Responsible for Merchant Services underwriting and fraud strategy for a $2T annual processing volume portfolio managing direct and indirect resources
25% increase in efficiency at origination by automating and simplifying application review process
Enhanced fraud strategy to better identify fraud attacks and reduce losses by $1mm monthly
Built the controls framework and introduced KPIs to effectively manage controls
Led the integration of teams, controls, reporting, strategies during the recent WePay acquisition.
Vice President
JP Morgan Chase
09.2017 - 07.2019
Accountable for judgmental lending strategy, as well as controls and regulator & internal audit prep and interface for all of Credit Card Acquisitions in Risk Management
82% reduction in manual underwriting volume by enhancing the auto-disposition process
Responsible for setting strategy for manual credit card lending decisions, ensuring the appropriate controls are in place for all of acquisitions (full app underwriting, invitation to apply, prescreen targeting, etc.)
Responsible for capacity forecasting to assist Lending Operations with staffing.
Senior Associate
JP Morgan Chase
09.2013 - 08.2017
Managed a team of 5 consultants for the Consent Order account review litigation remediation
Managed the Execution of financial calculations for Customer remediation as part of the Collections Litigation and SCRA Consent orders
Shared and explained results and recommendations to regulators and internal audit teams for sign-off
Led the build of a repository with customer and transactional data based on systemic and vendor provided data files to recommend appropriate treatments for customer remediation using SAS SQL.
Senior Associate
Capital One
11.2012 - 09.2013
Managed marketing acquisition campaigns using data to make strategic business decisions
Monitored response rates and recommended new strategies to constantly improve marketing acquisition campaigns
Automated data repository build process which supplied data to all Marketing data teams.
Associate
Wells Fargo
09.2010 - 10.2012
Managed a team of 7 Analysts to analyze and execute Marketing Campaigns for multiple products
Successfully piloted offshore execution of campaign work within Mortgage and Home Equity Marketing drastically reducing labor costs by over 65 percent.