Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Navdeep Kaur

Surrey

Summary

Dedicated Associate with over 2 years of experience in sales and marketing having extensive experience of collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Seeking an opportunity to leverage proven merchandising, upselling and customer service skills to become a supportive sales associate.


Overview

3
3
years of professional experience
1
1
Certification

Work History

Junior Sales and Cash Associate

GUESS
09.2022 - 12.2023
  • Managed sales area, providing proactive and reactive assistance to customers regarding inquiries, complaints, and purchases
  • Maintained up-to-date knowledge of upcoming product releases
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.


Ielts Counsellor

Visahelpline
09.2022 - 08.2023
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations while working with tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Trained and mentored junior staff on customer service strategies and techniques.


Telecaller

Bharti Education
06.2021 - 08.2023
  • Improved customer satisfaction by addressing inquiries and resolving issues promptly.
  • Managed high call volume efficiently, ensuring timely response to incoming calls without compromising quality of service.
  • Maintained compliance with regulatory guidelines and company policies while performing telecalling tasks, ensuring the highest level of professionalism.
  • Reduced customer complaints by providing clear explanations on products, services, and policies.
  • Maintained detailed records of client interactions, updating customer information accurately in the database.

Sales and Marketing Service

ZUDIO
07.2020 - 08.2022
  • Delivered engaging product demonstrations to prospective clients, showcasing features and benefits that aligned with their requirements.
  • Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
  • Conducted cross-sells and upsells tailored to customer needs, optimizing company revenue
  • Implemented a customer loyalty and rewards program, meeting monthly targets consistently




Education

Diploma - Digital Business Management with Co-op

Cambria College
Surrey, BC
08.2025

Bachelor of Commerce -

Govt. College of Girls
Ludhiana, India
06.2019

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Customer interaction
  • Complex Problem-Solving
  • Work Planning and Prioritization
  • Strong Communication and Interpersonal Skills
  • Creative Thinking
  • Organization

Certification

  • Trainer of the MOnth, [Visahelpline] - May & June, 2023
  • Creativity Award, visahelpline - June, 2023

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional

Timeline

Ielts Counsellor

Visahelpline
09.2022 - 08.2023

Junior Sales and Cash Associate

GUESS
09.2022 - 12.2023

Telecaller

Bharti Education
06.2021 - 08.2023

Sales and Marketing Service

ZUDIO
07.2020 - 08.2022

Diploma - Digital Business Management with Co-op

Cambria College

Bachelor of Commerce -

Govt. College of Girls

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Navdeep Kaur