RAVNEET KAUR
Surrey,BC
Summary
Proactive Terminal Operations Manager with 5+ years of experience. Adept at planning long-term goals and day-to-day streamlining for organization. Successful at personal and worker safety with an exceptional eye for detail and commitment to efficiency.
Overview
8
8
years of professional experience
Work History
Terminal Operations Manager
YRC Freight
12.2022 - Current
- Develops daily delivery plan utilizing equipment, manpower, and other resources to ensure effective and efficient operations and that work assignments are completed properly.
• Supervises all activities of drivers and dockworkers responsible for efficient loading/unloading of trailers along with productive pick-up and delivery of freight at customer locations.
• Ensure necessary resources of labor, equipment and time are available to all employees to allow maximum productivity of operations staff.
• Ensure load quality, timelines, and work efficiency goals are met.
• Recruits, develops and retains qualified personnel to ensure effective operations in support of company’s mission and goals. Responsible for the selection, training, motivation and discipline of terminal employees.
• Conducts performance reviews and focus on development and career planning.
• Communicates company safety program, trains, and enforces safety rules and compliance with all government regulations.
• Administers safety programs which encourage a safe work environment and focus on prevention of accidents and injuries.
• Ensures compliance with government, company, and local labor regulations, policies, and procedures.
Distribution Manager
Corporate Couriers Logistics
03.2019 - 05.2022
- Managing both inbound and outbound logistics for orders from Food, Fashion, and Cosmetics industries to give excellent customer service maintaining over 99.5% efficiency
- Strategically plan each step forward at all intervals to continuously improve the operations and ensure optimum cost effectiveness
- Work closely with Health and safety team to ensure safety of all employees in the warehouse and on road
- Overseeing and managing a team of supervisors, dispatchers, company drivers with full responsibility of hiring and termination
- Facilitated regular staff meetings and problem–solving sessions by maintaining an interactive working relationship with all staff, transportation vendors and 3rd party carriers
- Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products
- Improved distribution efficiency with design, development and testing of embedded software applications
Dispatch Operations
VK Delivery and Moving Services
06.2017 - 02.2019
- Coordinating the dock area involving loading of trucks, shipping and receiving and providing specific instructions for drivers regarding material placement
- Dispatched 35 truck drivers on various loads with 98% accuracy rate
- Communicated with customers on status of their deliveries including any delays
- Updated schedules and timesheets and provide end of shift report to management
- Built delivery time schedules for customers and salesmen
- Reconcile all cash and driver invoices
- Handled phone inquiries, pricing, data entry of orders
- Trained logistics staff including pickers and delivery drivers as part of their induction program
- Identify and document absences, delays or behavioral problems and apply intervention required (meeting/warnings)
Lead Associate
Tommy Hilfiger
11.2015 - 06.2017
- Provide excellent customer service, build productive trust relationships with customers, resolved situations that appear, including customer requests, complaints
- Maintain accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases
- Mentored and guided employees to foster proper completion of assigned duties
- Partnered with managers to identify and capitalize on sales trends and brand initiatives
- Facilitated training for associates through daily coaching and regular performance appraisals
Education
Associates for Arts Degree - Psychology
Columbia College
Vancouver, BC2015
Skills
- E-commerce Start-up & fulfillment operations
- LTL Shipping
- Emergency Operating Procedures
- Microsoft Office
- JOHSC and PHI
- Hiring and Onboarding
- Detail-Oriented
- Logistics and Supply Chain Software
Timeline
Terminal Operations Manager
YRC Freight
12.2022 - Current
Distribution Manager
Corporate Couriers Logistics
03.2019 - 05.2022
Dispatch Operations
VK Delivery and Moving Services
06.2017 - 02.2019
Lead Associate
Tommy Hilfiger
11.2015 - 06.2017
Associates for Arts Degree - Psychology
Columbia College