Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Awards / ACHIEVEMENTS
Project Undertaken:
Timeline
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Ravneet Singh

Ravneet Singh

Summary

I am a self-driven optimistic professional striving for new Challenges and believe in delivering consistent results. I believe in discipline and decorum as a key to success. I trust my confidence and believe in my skills and leadership ability to develop myself as an asset to the organization. I love to exceed expectations of my supervisors and willing to work efficiently

A management graduate and result-oriented professional with 15+ years of progressive experience in Recruitment, HR operations, HR business operations, and admin work. Having worked with top-level organizations like Aon, TrueBlue, and Fidelity in different roles has given me rich exposure to working with the best leadership, process, policies, and culture in the corporate world. This has given me exposure and experience ranging from people management, employee relations and engagement, transitions, talent acquisition, talent development, performance management, project management, human resource business operations, shared services implementation, stakeholder, and quality management skills. Having rich exposure to serving international critical clients and complex processes.

Overview

14
14
years of professional experience

Work History

Service Manager

Fidelity International
11.2022 - 08.2023
  • Managing all local administrative requirements of the teamHandling 4 teams who works on triaging tickets received from clients. Handling customer queries and providing resolution within the given cut off. Finding out NVA in the process.
  • Conducted Goal setting, performance reviews and formulated individual development plan for all colleagues.
  • Manage content creation and publication on Intranet sites with SME experts, understanding the user needs and making use of best practices for digital and design pages that are engaging, easy to navigate and pertinent to the users.
  • Created SOP/flowchart for the process. Created attendance matrix and sharing a report on weekly basis of team absenteeism.
  • Recruit, mentor and develop staff and nurture an environment where they can excel through encouragement and empowerment.
  • Communicate on daily/weekly basis with UK Functional Manager.

Senior Operations Manager

People Scout
07.2021 - 11.2022
  • New Client implementation and process streamlining for my client.
  • Administering overall the performance for KPI and other responsibilities.
  • Leading capacity planning and HC requirement for my project.
  • Ensuring Service level results are met by Daily performance monitoring. Conducting IJP/External interviews for candidates for open positions.
  • Identify potential risks and prepare a mitigation plan.
  • Ensure seamless transition or delivery of project work and keeping all interested parties informed.
  • Maintaining effective communication with client, onshore and leadership teams Looking for opportunities of automation in the existing processes to create capacity and absorb more work.

Operations Manager

People Scout
12.2016 - 11.2022
  • Conducted Goal setting, performance reviews and formulated individual development plan for all colleagues.
  • Managed a team of 21 FTEs (2 Senior Recruiter, 5 Recruiters and 14 Associates).
  • Led overall client delivery for assigned Clients.
  • Overviewed all KPI’s (TAT, Accuracy, Attrition & Optimum Utilization) for a US based RPO Clients.
  • Streamlined the process and executed plans for seamless process transitions.
  • Transitioned new project and assisted in the implementation from US team.
  • Administering condition of the business by analyzing key metrics (SLA/TAT).
  • Provided training to many members, managed leaves of different members, resolved issues that arise between employees.
  • Engaged in performance Management such as Goal setting, 9 Blocker, IDPs, Performance reviews, scorecards, Reward & Recognition, Appraisal discussions.

Team Developer Supervisor

Aon
Noida
07.2014 - 12.2016

Assistant Manager

Polaris Software Lab Limited
Gurgaon
06.2012 - 07.2014

Team Leader Operations

Dish TV
Noida
01.2010 - 06.2012

Education

Post Graduate Diploma in Management (Operations) -

Symbiosis

B. Com -

University of Delhi

Skills

  • Excellent Communication & Presentation Administrative excellence
  • People Management, Process Management and Development
  • Strong Client Communication / Management
  • Excellent Stakeholder Management

Key Strengths :

  • Team Management
  • Effective Facilitator
  • Innovative & Creative
  • Quick Learner and Process Expert
  • Quality Focused
  • Dedicated and never give-up attitude

FUNCTIONAL SKILLS :

  • Recruitment Process (Job Posting, Candidate Screening, Offer Management, Pre-hire Checks, On Boarding, Badging)
  • Business Analysis & Development
  • Business Process Improvement
  • Talent Acquisition & Development
  • People and Performance Management
  • Stakeholder & Project Management
  • Competency Framework Development
  • Quality Framework Development
  • Process streamline framework
  • HR shared service model management

TOOLS :

  • Power BI, MS Access, Advance Excel, PowerPoint Design, MS Visio Share Point, Shared Drive,
  • I-manage & One Drive
  • Siebel (CRM Tool)/Service Now
  • People Fluent / Taleo / WCN / Success
  • Factor (ATS)/ Smart Recruiters
  • Workday / PeopleSoft (HRM Tool)
  • IIRS /E-WAT / WAT (Work Allocation Tool)
  • TBA (Total Benefits Administration)
  • Plan-smart / Plan-guard (HM Tool)
  • Citrix Server/VMware/MS Azure
  • Astro (SAP Based Tool)
  • Retain (Resourcing CRM Tool)
  • CARCO / Sterling (Drug Test Tool)
  • Vero
  • Objective Manager

Personal Information

  • Date of Birth: 06/29/YY
  • Marital Status: Married

Languages

  • English
  • Hindi
  • Punjabi

Awards / ACHIEVEMENTS

  • Awarded as Employee of the year in 2019
  • Multiple Quarter awards
  • Rewarded as the Best Team Leader for several months during my Tenure
  • Trained 4 batches with maximum throughput & met all the training deadlines
  • Rewarded as the Best Trainer for these batches in terms of highest quality score.

Project Undertaken:

  • Smooth refresher trainings and Updates sessions for existing colleagues.
  • Created and updating process SOPs, updates trackers, process training aids.
  • TTT & TTQ certified.
  • Lean Six Sigma.
  • Training & Feedback Workshop.
  • Situational Leadership Workshop.
  • Growth & Mindset Training

Timeline

Service Manager

Fidelity International
11.2022 - 08.2023

Senior Operations Manager

People Scout
07.2021 - 11.2022

Operations Manager

People Scout
12.2016 - 11.2022

Team Developer Supervisor

Aon
07.2014 - 12.2016

Assistant Manager

Polaris Software Lab Limited
06.2012 - 07.2014

Team Leader Operations

Dish TV
01.2010 - 06.2012

Post Graduate Diploma in Management (Operations) -

Symbiosis

B. Com -

University of Delhi
Ravneet Singh