Ravneet Singh
Calgary , Alberta,CA
Summary
A results-oriented professional with over 15 years of expertise in customer relationship management, client retention, and portfolio growth across hospitality, banking, and insurance sectors. Proven track record in managing high-value clients, enhancing wallet share, and delivering tailored financial solutions. Recognized for strategic planning and the cultivation of enduring relationships with HNI clients to drive revenue growth and elevate customer satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Manager, Sales
Millennium Place Doha - Millennium Hotels & Resort
09.2024 - 02.2025
- Directed team performance evaluations, compensation planning, and recruitment to maintain optimal staffing and enhance organizational efficiency.
- Supported management in CAPEX and OPEX planning, ensuring alignment with budgetary objectives and long-term financial goals.
- Managed large-scale projects, introducing innovative systems and processes to achieve operational excellence and meet challenging targets.
- Cultivated strong relationships with owners, regional offices, corporate clients, and travel agencies to drive business growth and maintain top industry rankings.
- Developed and implemented training programs to improve team selling skills, optimize productivity, and expand MICE and volume business opportunities.
Cluster Senior Sales Manager
Dusit Doha Hotel & Dusit Hotel & Suites
09.2023 - 09.2024
- Led sales initiatives for dual properties, achieving 95% of annual targets and driving 30% growth in corporate bookings.
- Partnered with marketing to launch campaigns, increasing leisure bookings by 20%.
- Negotiated high-value contracts, boosting MICE segment bookings by 30%.
Sales Manager
Dana Club-Katara Hospitality
09.2022 - 09.2023
- Directed FIFA World Cup 2022 hospitality operations, delivering exceptional experiences for VIPs and international clients.
- Collaborated with Qatar Tourism Authority to create bespoke hospitality packages, elevating guest satisfaction rates to 95%.
Cluster Sales Manager
SWBH , TNJD, ONJD | Minor Hotels Group
07.2018 - 09.2022
- Surpassed revenue targets by 25% annually through strategic sales planning and client acquisition.
- Strengthened corporate relationships, driving a 30% increase in bookings from key accounts.
- Developed targeted marketing campaigns that enhanced leisure bookings by 20%.
Banking Representative
Doha Bank
09.2014 - 07.2018
- Managed an exclusive portfolio of HNI clients, delivering tailored financial solutions and achieving a 25% increase in wallet size per client.
- Spearheaded customer retention initiatives, improving retention rates by 30% through personalized engagement and service excellence.
- Conducted regular financial reviews and risk assessments for clients, recommending optimal products and services to meet their evolving needs.
- Collaborated with cross-functional teams to ensure seamless service delivery for HNI and corporate clients.
- Achieved recognition for securing high-value accounts, contributing to a 20% year-over-year increase in overall portfolio revenue.
Sales Manager
Aviva Life Insurance
11.2012 - 09.2014
- Spearheaded a dynamic sales team to surpass sales goals, achieving a steady 20% quarterly increase in policy sales through effective leadership and coaching.
- Crafted and implemented strategic sales initiatives, uncovering new market prospects and employing creative approaches, boosting regional market share by 15%.
- Conducted comprehensive market analysis, assimilated customer insights, and monitored competitor tactics to refine product portfolio and sales techniques,maintaining a competitive edge in the insurance industry.
Senior Sales Officer
Barclays Bank
09.2011 - 03.2012
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Monitored key business risks and established risk management procedures.
- Analyzed industry trends and tracked competitor activities to inform decision making.
Sales Executive
ADCB Bank( Prior RBS Bank)
05.2010 - 09.2011
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Informed customers of promotions to increase sales productivity and volume.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Senior Sales Officer
Standard Chartered Bank
01.2009 - 05.2010
- Managed diverse client portfolios, boosting revenue and market share by 30%.
- Enhanced client loyalty by delivering tailored banking solutions and advisory services.
- Achieved consistent growth in cross-selling and upselling banking products.
Education
MBA - Financial Risk Management
National Institute Of Business Management
Chennai, India09-2016
Skills
- HNI Client Relationship Management
- Portfolio Diversification
- Cross-Selling & Upselling
- Financial Needs Analysis
- Customer Retention Strategies
- Wealth Management Solutions
- Strategic Sales Planning & Leadership
- Risk Management
- Hospitality Sales & Marketing
- Guest Relationship Management
- Corporate & Leisure Bookings
- Event Management & Coordination
- Revenue Optimization
- MICE Segment
Certification
- AML Certified, Doha Bank
- Credit Risk Analysis, Doha Bank
- ALP Certified, Dusit Hotel &
Timeline
Senior Manager, Sales
Millennium Place Doha - Millennium Hotels & Resort
09.2024 - 02.2025
Cluster Senior Sales Manager
Dusit Doha Hotel & Dusit Hotel & Suites
09.2023 - 09.2024
Sales Manager
Dana Club-Katara Hospitality
09.2022 - 09.2023
Cluster Sales Manager
SWBH , TNJD, ONJD | Minor Hotels Group
07.2018 - 09.2022
Banking Representative
Doha Bank
09.2014 - 07.2018
Sales Manager
Aviva Life Insurance
11.2012 - 09.2014
Senior Sales Officer
Barclays Bank
09.2011 - 03.2012
Sales Executive
ADCB Bank( Prior RBS Bank)
05.2010 - 09.2011
Senior Sales Officer
Standard Chartered Bank
01.2009 - 05.2010
- AML Certified, Doha Bank
- Credit Risk Analysis, Doha Bank
- ALP Certified, Dusit Hotel &
MBA - Financial Risk Management
National Institute Of Business Management
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