Ravon Allen

• Manage high call volume inbound and outbound in a timely manner
• Greet customers on the telephone professionally and promptly
• Follows communication scripts provided for given topics
• Responds to phone or email inquiries of a specific or general nature
• Determines appropriate response or direction for a caller
• Resolves problems within given authority
• Identifies customer needs, clarifies information, researches every issue and provides solutions and or alternatives
• Take loan payments
• Assist customers with online/mobile banking needs
• Assist customers with Certificate of Deposits renewal/closings

• Manage a retail store with 10 employees and revenue of $2M per year.
• Maintained a client database and implemented 50-70 clients to make the company grow.
• Mapped out strategies and solutions each month to reach the goal for the month.
• Schedule Deliveries, Service Calls, Receive in truck, Accountable for cash handling
• Schedule appointments for payments.
• Data Entry
• Customer Service
• Collect due payments
• Make goal for commission
• Build Revenue
• Supervise employees and have huddle time with them

Register

Prep

Stock

Bake

Sanitize

Dress Cinnamon Rolls

Online Orders

Count Register

Close store

• Records sales transaction on cash register as required by management; accountable for cash handling.
• Responsible for food preparation & skills in maintaining clean facilities and promoting
• Student satisfaction through exceptional service.
• Customer Service
• Data Entry

• Active Listening
• Communication Skills
• Problem Solving
• Creativity
• Patience
• Child Development
• Time Management
• Childcare
• Classroom/Behavior Management
• Meal Planning
• Teamwork
• Compassion
• Health/Safety Regulations

• Processed customer transactions accurately and efficiently, enhancing overall service speed.
• Maintained a clean and organized checkout area to promote a welcoming environment.
• Assisted customers with product selections, fostering positive shopping experiences.
• Collaborated with team members to streamline operations during peak hours, improving workflow efficiency.

• Processed customer transactions efficiently using point-of-sale systems.
• Provided exceptional customer service, resolving inquiries and concerns promptly.
• Maintained cleanliness and organization of workstations and dining areas.
• Assisted in training new staff on cash handling procedures and customer interaction.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

• Customer service
• Truck
• Deposit
• Cash Handling
• Answer the phone
• Check in vendors
• Inventory