RAVVEN EVANS
Bowie,MD
Summary
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Account Receivables Specialist
SERVPRO
Lanham, MD
09.2020 - Current
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Established QuickBooks accounting system to reflect accurate financial records.
- Communicate with previous clients and customers to request payment and arrange payment plans
- Maintained and processed invoice and deposits
- Supported operations by communicating with customers, filing documents and managing data.
- Posted customer cash receipts, downloading scanned images from the bank and entering hundreds of client checks into the operating system on a daily basis.
- Managed over 20 accounts a day.
Administrative Assistant
SERVPRO
Lanham, MD
12.2019 - 08.2020
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Team Leader
Chick-Fil-A
Bowie, MD
08.2015 - 02.2020
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Bachelor of Arts - English: Creative Writing
Bowie State University
Bowie, MD 08.2014 - 05.2018
Skills
MS Office expert
Superior attention to detail
Customer Response
Intuit QuickBooks specialist
Timeline
Account Receivables Specialist
SERVPRO
09.2020 - Current
Administrative Assistant
SERVPRO
12.2019 - 08.2020
Team Leader
Chick-Fil-A
08.2015 - 02.2020
Bachelor of Arts - English: Creative Writing
Bowie State University
08.2014 - 05.2018