Summary
Overview
Work History
Education
Skills
Timeline
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RAVVEN EVANS

Bowie,MD

Summary

Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

Overview

4
4
years of post-secondary education
6
6
years of professional experience

Work History

Account Receivables Specialist

SERVPRO
Lanham, MD
09.2020 - Current
  • Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Communicate with previous clients and customers to request payment and arrange payment plans
  • Maintained and processed invoice and deposits
  • Supported operations by communicating with customers, filing documents and managing data.
  • Posted customer cash receipts, downloading scanned images from the bank and entering hundreds of client checks into the operating system on a daily basis.
  • Managed over 20 accounts a day.

Administrative Assistant

SERVPRO
Lanham, MD
12.2019 - 08.2020
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.

Team Leader

Chick-Fil-A
Bowie, MD
08.2015 - 02.2020
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

Bachelor of Arts - English: Creative Writing

Bowie State University
Bowie, MD
08.2014 - 05.2018

Skills

MS Office expert

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Timeline

Account Receivables Specialist

SERVPRO
09.2020 - Current

Administrative Assistant

SERVPRO
12.2019 - 08.2020

Team Leader

Chick-Fil-A
08.2015 - 02.2020

Bachelor of Arts - English: Creative Writing

Bowie State University
08.2014 - 05.2018

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RAVVEN EVANS