Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ravyn Morse

Tuscaloosa,AL

Summary

Maintained organized, current and efficient office records by consistently addressing issues and keeping files properly stored. Effectively reduced inefficiencies and storage needs by archiving aging files and eliminating redundancies. Systematic and knowledgeable with strong attention to detail and strong work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Office Clerk

Americas Car-Mart
09.2023 - Current
    • Interacted with customers by phone, email, or in-person to provide information.
    • Provided clerical support to company employees by copying, faxing, and filing documents.
    • Responded to inquiries from callers seeking information.
    • Maintained organized files and stocked supplies to support team needs and maximize performance.
    • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
    • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
    • Maintained and updated office records, both digital and physical.
    • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
    • Assisted coworkers and staff members with special tasks on daily basis.
    • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
    • Managed filing system, entered data and completed other clerical tasks.

Operator

Motherson SMP
02.2023 - 07.2023
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Performed inspections and routine maintenance on equipment.
  • Provided on-the-job training to newly hired workers and team members.
  • Set up machines to start production cycles and controlled machine settings.
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
  • Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
  • Maintained clean, neat and organized stockroom for easy access to goods.
  • Utilized appropriate packing materials to guarantee fragile products arrived undamaged.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Kept accurate inventory records on stock levels and warehouse locations for tracking purposes.
  • Stocked and sorted packaging and replenished supplies to achieve consistent productivity levels.
  • Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.

Remote Customer Service Representative

Modvicare
11.2022 - 02.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Tracked customer service cases and updated service software with customer information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Sales Representative

AT&T Wireless
06.2014 - 12.2021
    • Managed customer accounts to secure customer satisfaction and repeat business.
    • Trained and mentored new sales representatives.
    • Retained excellent client satisfaction ratings through outstanding service delivery.
    • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
    • Assisted customers in identifying issues and explained solutions to restore service and functionality.
    • Documented support interactions for future reference.
    • Responded to service requests during and after business hours.
    • Monitored wireless sales space to establish familiarity with various carriers.
    • Maintained sound knowledge of company product suites.
    • Performed in-store product demonstrations at assigned events.
    • Managed efficient cash register operations.
    • Stocked merchandise, clearly labeling items, and arranging according to size or color.
    • Listened to customer needs and desires to identify and recommend optimal products.
    • Built customer loyalty and retention by delivering excellent shopping experiences.
    • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
    • Monitored customers for signs of security concerns and escalated issues to management.
    • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

High School Diploma -

Hillcrest High
Tuscaloosa, AL
05.2014

Skills

    • Business Administration
    • Telephone Reception
    • Sorting and Labeling
    • Word Processing
    • Document Scanning
    • Training and Development
    • Filing System Setup
      • Inbound and Outbound Calling
      • Information Verification
      • Technical Support
      • Microsoft Office
      • Customer Retention
      • Data Recording

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Timeline

Office Clerk

Americas Car-Mart
09.2023 - Current

Operator

Motherson SMP
02.2023 - 07.2023

Remote Customer Service Representative

Modvicare
11.2022 - 02.2023

Sales Representative

AT&T Wireless
06.2014 - 12.2021

High School Diploma -

Hillcrest High

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Ravyn Morse