Rawa AbdulNour Khoury
Humble,TX
Summary
Dynamic and results-driven professional with robust experience in communication, marketing, and management support. Proven ability to build relationships across diverse teams and stakeholders, ensuring clear and effective communication. Demonstrated expertise in project coordination, customer relationship management, and event planning. Bilingual in Arabic and English, with a strong commitment to driving business success through strategic marketing and operational excellence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Cultural & Protocol Officer
Iraqi Consulate
Houston, TX
07.2023 - Current
- - Developed and implemented communication strategies for dignitary visits, ensuring adherence to diplomatic protocols.
- - Built relationships with diplomatic missions and local authorities to facilitate effective communication.
- Coordinated high-profile events and ceremonies, enhancing the consulate's public image and outreach.
- Handled sensitive information with discretion, maintaining confidentiality when dealing with matters of national importance.
Patient Consultant
Memorial Hermann Hospital
Houston, TX
05.2017 - 06.2025
- - Acted as a primary point of contact for international patients, addressing language barriers and enhancing patient experience.
- - Collaborated with hospital staff to communicate critical information clearly and compassionately.
- - Developed informational materials to educate patients on hospital services, improving overall satisfaction.
- Enhanced patient satisfaction by providing empathetic and personalized consulting services.
Business Development Manager
Fall Creek Auto Group
Humble, TX
05.2008 - 09.2016
- - Led marketing initiatives to build the dealership's online presence and customer engagement, including website management and social media strategies.
- - Establish and maintain pricing structures to ensure competitive positioning in the market.
- - Coordinated marketing efforts, including print and digital campaigns, to drive sales and customer loyalty.
- - Trained and mentored new sales team members, fostering a collaborative and high-performing work environment.
Account Manager
Maken Medical Pharmaceutical
Royal Oak, MI
01.2005 - 10.2007
- - Managed client relationships and ensured effective communication regarding medical device presentations and services.
- - Developed marketing materials and organized presentations to promote products to healthcare professionals.
- - Coordinated account meetings and maintained detailed records of client interactions and feedback.
Research Analyst
Institutional Research Department, Wayne State University
Detroit, MI
09.2005 - 01.2007
- - Assisted in the preparation of research communications, including writing and publishing reports and papers.
- - Collaborated with a diverse team of researchers, enhancing project management and coordination skills.
- - Presented research findings at academic conferences, developing public speaking and presentation abilities.
Education
Bachelor of Science - Psychology and Biology
Wayne State University
Detroit, MI12.2006
Art History
Oakland Community College
Farmington Hills, MI05.2003
Skills
- Strong leadership and team management capabilities
- Advanced verbal and written communication skills in Arabic and English
- Expertise in customer relationship management and stakeholder engagement
- Proven project coordination and organizational skills
- Proficient in marketing strategies, including digital and print media
- Strong analytical skills with the ability to interpret data and drive decisions
- Bilingual proficiency in Arabic and English
- Proficient in understanding and communicating effectively with individuals across more than 25 dialects and dialogues
- Well-informed on current Iraqi and international affairs
Certification
Interior Design Certificate
KCD software Certificate
Additional Information
Leveraged strong communication, intercultural skills, and a deep understanding of emotional processingto bridge cultural divides and foster positive relationships between clients and international teams, ensuring smooth interactions and achieving desired outcomes by effectively addressing emotional nuances and responses across cultures
Timeline
Cultural & Protocol Officer
Iraqi Consulate
07.2023 - Current
Patient Consultant
Memorial Hermann Hospital
05.2017 - 06.2025
Business Development Manager
Fall Creek Auto Group
05.2008 - 09.2016
Research Analyst
Institutional Research Department, Wayne State University
09.2005 - 01.2007
Account Manager
Maken Medical Pharmaceutical
01.2005 - 10.2007
Bachelor of Science - Psychology and Biology
Wayne State University
Art History
Oakland Community College