Summary
Overview
Work History
Education
Skills
Languages
Training
Accomplishments
Timeline
Generic

RAWAN ABU ZAHRA

Indianapolis,IN

Summary

Expert in managing international shipping processes and export compliance, with over 10 years of experience in optimizing logistics operations. Recognized for exceptional communication and problem-solving skills, leading teams to achieve operational success. Proven ability to foster relationships with overseas partners, ensuring efficient cross-border shipments aligned with business objectives.

Overview

19
19
years of professional experience

Work History

International Team Lead / Trade Compliance

STERIS COORPORATION
Indianapolis, Indiana
04.2023 - Current

Ø Develop and implement shipping strategies that optimize cost-effectiveness, meet customer requirements, and comply with regulatory requirements.

Ø Develop and maintain relationships with shipping carriers and freight forwarders to ensure ongoing supply chain stability and identify potential opportunities for cost savings or process improvements.

Ø Ensure that shipments are delivered on time, at the best possible cost, and in compliance with regulatory requirements, including customs regulations, import/export controls, and hazardous materials regulations

Ø Stay up to date with industry trends, shipping regulations, and compliance requirements to ensure that the company remains competitive and compliant.

Ø Implements location-specific and area quality goals and action plans to achieve quality standards.

Ø Manages the staffing through the appropriate hiring, firing, and disciplinary actions in collaboration with HR.

Ø Lead and manage a team of shipping professionals, including setting goals and performance targets, providing feedback and coaching, and supporting professional development.

Ø Ensures a strong and robust communications process between all managers and staff within the area and across the division as needed by leading communications sessions and meetings with managers and ensuring the appropriate dissemination of communications to support staff.

Ø Ensures all employees receive the appropriate training and education, including ongoing compliance training.

Ø Manage the shipping budget and provide regular reports to senior management on shipping activities and performance.

Ø Manage all documentation required for the legal and efficient international movement of goods.

Ø Develop and implement corrective action plans for resolution of problematic issues.

Ø Train and educate employees on regulations and industry practices.

Ø Oversee and manage customs declarations for imports and exports.

Ø Ensure due diligence in all aspects of customs and trade compliance, including record keeping.

Ø Communicate and negotiate with foreign and domestic government officials, suppliers, and customers on a wide range of trade compliance issues.

Head of Logistics

NEAR EAST EQUIPMENT COMPANY
Amman , Jordan
01.2015 - 01.2022

Ø Manage relationships with third-party logistics providers and negotiate contracts to ensure optimal service delivery

Ø Document physical supply chain processes, such as workflows, cycle, times, position, and responsibilities.

Ø Respond to shipping complaints, lost items, and damage while following up with the claim till issue is resolved.

Ø Ensure all imports and exports adhere to laws and guidelines.

Ø Plan and monitor inbound and outgoing deliveries.

Ø Research ideal shipping techniques, routing, and carriers.

Ø Ensure materials are delivered to sites in a timely manner as per clients’ criteria.

Ø Knowledge of national and international import/export legislation and effectively troubleshoots any issues that may arise in international freight transportation.

Ø Select carriers for transportation and negotiate rates and contracts with carriers.

Ø Keep up to date on shipping carriers, routes and rates and any changes to them.

Ø Manage land freight, sea freight & airfreight.

Ø Resolve problems concerning transportation, logistics systems, imports or exports or customer issues.

Ø Monitor quality, quantity, delivery times, and transport costs.

Assistant Head of Logistics

NOMAN AL – JUNEIDI FOOD INDUSTRIES - Jordan
Amman , Jordan
01.2013 - 01.2015

Ø Assist Scheduling employee shifts as well as organize shipments and receiving products.

Ø Record purchases, maintain database and reconcile actual stock count to computer-generated reports.

Ø Perform physical count of inventory and submit my report to my direct manager.

Ø Reporting all breakages and spills daily.

Ø Receiving and checking deliveries to ensure that the correct amount and type of stock is delivered.

Ø Prepare shipping documents invoice, packing list & certificate of origin to export.

Ø Plan distribution vehicle routes.

Ø Develop business by gaining new contracts, analyzing logistical problems and producing new solutions.

Media & Public Relations Manger

MAHMOUD SHABAN AND SONS COMPANY
01.2010 - 01.2012
  • Follow up on the broadcasting for the company advertisings and the shows along with distributing press releases.
  • Get quotations from various companies for printing and company branding.
  • Preparing and directing the implementation of marketing and advertising plans including budgets.
  • Organizing and Executing Marketing Campaigns and Awareness Campaigns.
  • Write and oversee press releases.
  • Supervising Executing the Commercials photo shooting and Creating TV ads and concepts.
  • Following up on the Marketing plan & adds to make sure that the plan is running according to the Market Research.
  • Business: FMCG

Senior Marketing Coordinator

MöVENPICK HOTELS & RESORTS – JORDAN
01.2007 - 01.2009
  • Improve communication efficiencies within company.
  • Developing and executing marketing and P.R plans along with the Communications director.
  • Photo shooting Mövenpick Facilities, deciding the location, clothing & the models after arranging professional Photographers.
  • Coordinate flow of information and communication and disseminate it according to plan/strategy.
  • Do a monthly statistic study for the Region to develop an understanding to our market share.
  • Supervising Executing the Commercials photo shooting and Creating TV ads and concepts.
  • Pre-opening perperations as, marketing and P.R, settings plans and campaigns through media, magazines and e mails.
  • Business: Hospitality – Hotel

Education

GED -

GOALS Academy
Indiana

Skills

Ø Logistics Management & International Shipments

Ø Inventory Control & Cycle Counts

Ø Excellent verbal, written, organizational and communication skills

Ø Safety Compliance

Ø Continuous Improvement

Ø Exceptional leadership and team management capabilities

Ø Customer Service

Ø Ability to follow verbal direction

Ø Knowledgeable in all Microsoft Office applications including, Word, Excel, Access and PowerPoint software applications

Ø PDF Editor

Ø ACE

Ø Oracle SCM

Ø Integration Point

Ø Ship Console

Languages

Arabic: Mother Language., English: Excellent.

Training

  • Jordan Exporters Association – Jordan 2013
  • Basic training course LC Swifts & Shipping.

Accomplishments

  • 2 Exceptional years rating.
  • Multiple Awards for teamwork.
  • Recognizing Exemplary Commitment to Our Customers from STERIS outside US entity.
  • Recognized for Going above and beyond.
  • Recognized for for the commitment from our seniour VP.

Timeline

International Team Lead / Trade Compliance

STERIS COORPORATION
04.2023 - Current

Head of Logistics

NEAR EAST EQUIPMENT COMPANY
01.2015 - 01.2022

Assistant Head of Logistics

NOMAN AL – JUNEIDI FOOD INDUSTRIES - Jordan
01.2013 - 01.2015

Media & Public Relations Manger

MAHMOUD SHABAN AND SONS COMPANY
01.2010 - 01.2012

Senior Marketing Coordinator

MöVENPICK HOTELS & RESORTS – JORDAN
01.2007 - 01.2009

GED -

GOALS Academy
RAWAN ABU ZAHRA
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