Rawan Adam
Randolph,Massachusetts
Summary
I am an experienced customer service specialist fluent in Arabic and English, with a strong background in conflict resolution, team leadership, and problem-solving. I thrive in fast-paced environments, ensuring customers feel heard and supported while handling challenges with patience and professionalism. Beyond customer service, I have a passion for working with students, using empathy and clear communication to support diverse needs and create a positive, welcoming environment. Adaptable and detail-oriented, I'm dedicated to building genuine connections and creating positive experiences in every interaction.
Overview
3
3
years of professional experience
Work History
Customer Service Supervisor
Shaw's Supermarket
Randolph, Massachusetts
10.2021 - 07.2024
- Led a team of cashiers and baggers, ensuring top-notch customer service and efficient operations
- Coordinated staff schedules, managed unexpected absences, and maintained optimal staffing levels
- Oversaw nightly store closing procedures, including balancing registers, securing cash, and ensuring the store is prepared for the following day
- Excelled in resolving customer issues, and maintaining composure under pressure to enhance customer satisfaction
- Trained and mentored new employees, fostering a positive and collaborative team environment
Internship Student
John F. Kennedy School
Randolph, MA
04.2023 - 05.2023
- Balanced a six-week internship with part-time work and extracurricular activities, demonstrating exceptional time management
- Supported lead teacher with lesson plan execution and provided targeted student support
- Demonstrated empathy and support for students experiencing diverse challenges, offering guidance to foster academic and social growth
Education
Some College (No Degree) - Early Childhood Education
Bridgewater State University
Bridgewater, MASkills
- Customer Service Excellence
- Conflict resolution
- Team leadership
- Flexibility and adaptability
- Time management
- Attention to detail
- Patience and empathy
- Ability to work well under pressure
Languages
Arabic
Timeline
Internship Student
John F. Kennedy School
04.2023 - 05.2023
Customer Service Supervisor
Shaw's Supermarket
10.2021 - 07.2024
Some College (No Degree) - Early Childhood Education
Bridgewater State University
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