Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rawan Adam

Randolph,Massachusetts

Summary

Experienced customer service specialist fluent in Arabic and English, skilled in conflict resolution and team leadership. Thrives in fast-paced environments, ensuring customer satisfaction and operational efficiency. Passionate about supporting diverse student needs through empathy and effective communication. Committed to fostering positive interactions and problem-solving in challenging situations.

Overview

4
4
years of professional experience

Work History

Food Service Worker

Ikea
Stoughton, Massachusetts
02.2025 - Current
  • Delivered food efficiently and courteously, enhancing overall dining experience for customers.
  • Maintained cleanliness in dish room by washing dishes, utensils, and kitchen equipment.
  • Assisted with bussing tables to ensure prompt clearing and resetting for smooth customer flow.
  • Adhered to health and safety standards to uphold a clean and safe food service environment.
  • Proactively supported coworkers across roles to boost team efficiency and operational flow.

Customer Service Supervisor

Shaws
Randolph, Massachusetts
10.2021 - 07.2024
  • Checked merchandise deliveries for quality and organized items on sales floor shelves.
  • Ensured accuracy and timely readiness of customer pick-up orders.
  • Maintained optimal staff coverage by creating and adjusting schedules based on workload demands.
  • Secured assets and prepared store for following day during end-of-day procedures.
  • Trained team members in safety guidelines, product handling accuracy, and efficient work practices.

Internship Student

John F. Kennedy School
Randolph, MA
04.2023 - 05.2023
  • Balanced a six-week internship with part-time work and extracurricular activities, demonstrating exceptional time management
  • Supported lead teacher with lesson plan execution and provided targeted student support
  • Demonstrated empathy and support for students experiencing diverse challenges, offering guidance to foster academic and social growth

Education

Some College (No Degree) - Elementary Education

Bridgewater State University
Bridgewater, MA

Skills

  • Customer service excellence
  • Conflict resolution
  • Team leadership
  • Flexibility and adaptability
  • Time management
  • Attention to detail
  • Patience and empathy
  • Pressure management

Languages

5

Timeline

Food Service Worker

Ikea
02.2025 - Current

Internship Student

John F. Kennedy School
04.2023 - 05.2023

Customer Service Supervisor

Shaws
10.2021 - 07.2024

Some College (No Degree) - Elementary Education

Bridgewater State University

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