Rawan Althabteh
Ann Arbor,MI
Summary
Graduate student with strong background in managing retail sales teams and enhancing customer satisfaction. Demonstrated success in supervising staff, optimizing store operations, and driving sales growth. Proven ability to train and motivate employees, ensuring cohesive and productive work environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Sales Supervisor
AT&T
01.2024 - 11.2024
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Greeted customers and helped with product questions, selections, and purchases.
Sales Lead
Blue Green Vacation
02.2023 - 12.2023
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Increased sales team productivity by implementing strategic customer engagement tactics.
Sales Associate
E&E
03.2022 - 01.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Management Information Systems
Wayne State University
Detroit, MI01-2024
Bachelor of Arts - Marketing Management
Washtenaw Community College
Ann Arbor, MI01-2022
Skills
- Order management
- Relationship building and management
- Goals and performance
- Customer relationship building
Certification
- Certified Management Accountant (CMA) - Institute of Management Accountants.
- Online Marketing Certified Professional (OMCP) - OMCP Organization.
Languages
Arabic
Native or Bilingual
Timeline
Retail Sales Supervisor
AT&T
01.2024 - 11.2024
Sales Lead
Blue Green Vacation
02.2023 - 12.2023
Sales Associate
E&E
03.2022 - 01.2023
- Certified Management Accountant (CMA) - Institute of Management Accountants.
- Online Marketing Certified Professional (OMCP) - OMCP Organization.
Bachelor of Science - Management Information Systems
Wayne State University
Bachelor of Arts - Marketing Management
Washtenaw Community College
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