Rawan Awwad
Des Plaines,IL
Summary
Results-driven software engineering analyst with expertise in software development, quality assurance, and project management. Proven ability to lead code reviews and develop testing processes that enhance software quality and performance. Experienced in analyzing client requirements and collaborating with cross-functional teams to execute test plans, resulting in higher software adoption rates and improved client satisfaction. Proficient in Java, Python, and C#, with strong problem-solving skills and a commitment to continuous learning and professional development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Software Engineering Analyst
RST services inc.
Des Plaines, IL
01.2021 - 03.2026
- Analyzed software requirements and specifications for client projects.
- Collaborated with cross-functional teams to design innovative software solutions.
- Developed and executed test plans to ensure software quality and performance.
- Facilitated user training sessions to improve software adoption and increase user proficiency.
- Provided technical support to clients, resolving issues effectively and promptly.
- Documented software processes and updates to streamline team knowledge sharing.
- Led code reviews to maintain high coding standards across projects.
- Mentored junior analysts, providing guidance on best practices and methodologies.
- Recommended strategies to optimize performance and extend lifespan of equipment used in software installations.
- Utilized established design patterns to expedite novel software creation and support consistent performance results.
- Designed and implemented automated testing protocols for existing software products.
- Documented detailed specifications for new features or functionality requested by customers or internal stakeholders.
- Supervised and managed team of capable analysts in project workflows, which segued into larger projects.
- Monitored system performance metrics to identify areas of optimization.
- Tackled development tasks based on system requirements and documented approaches.
- Reviewed and modified unit and integration tests to improve software quality and reliability.
Quality Assurance Lead
Loved Ones Home Health
Des Plaines, IL
02.2017 - 01.2021
- Developed and implemented quality assurance processes to ensure product conformance to customer requirements.
- Led quality assurance processes for home health services and compliance initiatives.
- Developed testing processes for new and existing products, ensuring alignment with client needs.
- Coached, mentored and motivated QC managers and inspectors to improve quality control process.
- Performed annual audits and random quality inspections of plant facilities.
- Conducted regular audits to ensure adherence to state health guidelines.
- Worked collaboratively with members of operations department to improve processes and optimize productivity.
- Monitored supplier performance against established standards to ensure quality of material inputs in production.
- Calibrated programs used to evaluate precision and accuracy of production equipment.
- Implemented safety training for new hires and re-training for current employees.
- Met project scope and delivery dates by planning optimal testing schedules.
Education
Master of Science - Information Technology Management
Western Governors University
Salt Lake City, UT03-2026
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT11-2024
Skills
- Software development
- Web application development
- Front-end development
- JS frameworks: react, angular, vue
- Android software development
- API development
- Network programming
- Programming languages: java, C#, net, Python
- Python and C
- Software architecture design
- Automated testing frameworks
- Software testing
- Quality assurance
- Testing and debugging
- Test plan execution
- Software testing techniques
- Troubleshooting techniques
- Code reviews
- Code testing
- Software debugging
- Testing and deployment
- Requirement analysis
- Project management
- Project management principles
- Agile
- Programming languages: java, C#, net, Python
- Team collaboration
- Teamwork
- Relationship building
- User training
- Coaching and training
- Creative problem solving
- Problem solving
- Organizational skills
- Effective verbal communication
- Reliability
- System acceptance
- Cross-platform development
- Computer coding
- Machine learning algorithms
- Technical support
- JSON mapping
- Code testing
- API development
- Effective verbal communication
- Project management principles
Certification
- Meta Programming In Python
- Meta- Introduction to Android Mobile Application Development
- AWS- Migrating to the AWS Cloud
- AWS- Cloud Technical Essentials
- AWS Fundamentals: Addressing Security Risk
- Meta- Introduction to Databases
- Meta- Front-End Developer Capstone
- Google- Foundations: Data, Data, Everywhere
- AWS Fundamentals: Building Serverless Applications
- Meta- Introduction to Databases for Back-End Development
- Meta-Advanced React
- Meta- React Basics
- Meta- Principles of UX/UI Design
- Meta- Programming with JavaScript
- Meta- Introduction to Back-End Development
- Meta- Version Control
- Meta- HTML and CSS in depth
- Meta- Introduction to Front-End Development
- Linux Professional Institute- Linux Essentials
- CompTIA- A+
- CompTIA- Network+
- CompTIA- Security+
- ITIL- Foundation
- Amazon AWS- Cloud Practitioner
- CompTIA- IT Operations Specialist (Stacked)
- CompTIA- IT Secure Infrastructure Specialist (Stacked)
- PMI- Certified Associate In Project Management (CAPM)
Timeline
Software Engineering Analyst
RST services inc.
01.2021 - 03.2026
Quality Assurance Lead
Loved Ones Home Health
02.2017 - 01.2021
Master of Science - Information Technology Management
Western Governors University
Bachelor of Science - Information Technology
Western Governors University