Rawan Awwad
Des Plaines,IL
Summary
Recent IT Graduate with Practical Experience in Software Testing/Quality Assurance. I have knowledge of developing Test Cases, Identifying Defects and Assisting with Application Testing within an Agile Environment. Also, I have learned Python, JavaScript, Web Development through Academic Projects and Technical Training. I am looking for a QA Position/ entry-level Software Development Position to Enhance My Skills and Assist with High-Quality Software.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Software Engineering Analyst
RST services inc.
Des Plaines, IL
03.2025 - 03.2026
- Assisted with reviewing software requirements and understanding application functionality before testing
- Performed manual and regression testing to validate system updates and identify defects
- Created and executed test cases to verify application features and ensure expected results
- Documented bugs and collaborated with developers to support issue resolution
- Supported troubleshooting efforts to help improve application performance and user experience
- Participated in Agile team meetings to discuss testing progress and upcoming development tasks
- Reviewed unit and integration test results to help ensure software reliability
- Assisted in evaluating system updates and documenting testing outcomes
QA Engineer
Loved Ones Home Health
Des Plaines, IL
02.2024 - 02.2025
- Tested healthcare software, including patient management systems, to make sure features worked as expected
- Wrote and ran test cases to check new features and confirm that updates didn’t break existing functionality
- Reported bugs and documented clear steps so developers could reproduce and fix the issues
- Worked closely with developers to troubleshoot problems and verify fixes during testing cycles
- Performed regression and integration testing when new updates were released
- Reviewed feature requirements to understand what needed to be tested before development releases
- Participated in Agile stand-ups and team meetings to share testing progress and discuss upcoming work
Insurance Agent
Harlem Insurance Agency
Worth , IL
05.2021 - 02.2024
- Helped clients understand different insurance policies and choose coverage that fit their needs
- Answered questions about policy details, pricing, and available plan options
- Reviewed policy documents to ensure information was accurate before processing
- Followed up with clients regarding policy renewals and coverage updates
- Maintained organized client records and insurance transactions using internal software systems
- Processed client payments and ensured documentation was completed correctly
- Communicated with potential clients by phone and in meetings to explain insurance products
Travel Agent
ITA Travel Agency
Bridgeview, Illinois
04.2016 - 04.2021
- Communicated with suppliers to negotiate rates and confirm bookings.
- Coordinated travel arrangements, including flights, accommodations, and activities.
- Managed client inquiries and resolved issues during the booking process.
- Created travel itineraries and made adjustments to meet client specifications.
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
Education
Master of Science - Information Technology Management
Western Governors University
Salt Lake City, UT2026
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT2025
Skills
- Source and version control: git, github
- Agile
- Programming
- Testing and debugging
- JIRA
- Quality assurance
- HTML and CSS proficiency
- Front-end development
- Software Testing
- QA Testing
- Python
- JavaScript
- React
- Agile
- Debugging
- Manual Testing
- Test Case Creation
- Linux
- Cross-functional teamwork
Certification
- Course: Meta-Programming In Python, Meta- Introduction to Android Mobile Application Development, Meta- Introduction to Databases, Meta- Introduction to Front-End Development, Meta- Front-End Developer Capstone, Meta- Introduction to Back-End Development,
Meta- Introduction to Databases for Back-End Development, Meta- Version Control, Meta- HTML and CSS in depth, Meta- React Basics, Meta-Advanced React, Meta- Principles of UX/UI Design, Meta- Programming with JavaScript, - Course: AWS- Migrating to the AWS Cloud, AWS- Cloud Technical Essentials, AWS Fundamentals: Addressing Security Risk, AWS Fundamentals: Building Serverless Applications
- Course: Google- Foundations: Data, Data, Everywhere
- Linux Professional Institute- Linux Essentials
- CompTIA- A+
- CompTIA- Network+
- CompTIA- Security+
- CompTIA- IT Operations Specialist (Stacked)
- CompTIA- IT Secure Infrastructure Specialist (Stacked)
- ITIL- Foundation
- Amazon AWS- Cloud Practitioner
- PMI- Certified Associate In Project Management (CAPM)
Timeline
Software Engineering Analyst
RST services inc.
03.2025 - 03.2026
QA Engineer
Loved Ones Home Health
02.2024 - 02.2025
Insurance Agent
Harlem Insurance Agency
05.2021 - 02.2024
Travel Agent
ITA Travel Agency
04.2016 - 04.2021
Master of Science - Information Technology Management
Western Governors University
Bachelor of Science - Information Technology
Western Governors University