Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rawan Awwad

Des Plaines,IL

Summary

Recent IT Graduate with Practical Experience in Software Testing/Quality Assurance. I have knowledge of developing Test Cases, Identifying Defects and Assisting with Application Testing within an Agile Environment. Also, I have learned Python, JavaScript, Web Development through Academic Projects and Technical Training. I am looking for a QA Position/ entry-level Software Development Position to Enhance My Skills and Assist with High-Quality Software.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Software Engineering Analyst

RST services inc.
Des Plaines, IL
03.2025 - 03.2026
  • Assisted with reviewing software requirements and understanding application functionality before testing
  • Performed manual and regression testing to validate system updates and identify defects
  • Created and executed test cases to verify application features and ensure expected results
  • Documented bugs and collaborated with developers to support issue resolution
  • Supported troubleshooting efforts to help improve application performance and user experience
  • Participated in Agile team meetings to discuss testing progress and upcoming development tasks
  • Reviewed unit and integration test results to help ensure software reliability
  • Assisted in evaluating system updates and documenting testing outcomes

QA Engineer

Loved Ones Home Health
Des Plaines, IL
02.2024 - 02.2025
  • Tested healthcare software, including patient management systems, to make sure features worked as expected
  • Wrote and ran test cases to check new features and confirm that updates didn’t break existing functionality
  • Reported bugs and documented clear steps so developers could reproduce and fix the issues
  • Worked closely with developers to troubleshoot problems and verify fixes during testing cycles
  • Performed regression and integration testing when new updates were released
  • Reviewed feature requirements to understand what needed to be tested before development releases
  • Participated in Agile stand-ups and team meetings to share testing progress and discuss upcoming work

Insurance Agent

Harlem Insurance Agency
Worth , IL
05.2021 - 02.2024
  • Helped clients understand different insurance policies and choose coverage that fit their needs
  • Answered questions about policy details, pricing, and available plan options
  • Reviewed policy documents to ensure information was accurate before processing
  • Followed up with clients regarding policy renewals and coverage updates
  • Maintained organized client records and insurance transactions using internal software systems
  • Processed client payments and ensured documentation was completed correctly
  • Communicated with potential clients by phone and in meetings to explain insurance products

Travel Agent

ITA Travel Agency
Bridgeview, Illinois
04.2016 - 04.2021
  • Communicated with suppliers to negotiate rates and confirm bookings.
  • Coordinated travel arrangements, including flights, accommodations, and activities.
  • Managed client inquiries and resolved issues during the booking process.
  • Created travel itineraries and made adjustments to meet client specifications.
  • Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.

Education

Master of Science - Information Technology Management

Western Governors University
Salt Lake City, UT
2026

Bachelor of Science - Information Technology

Western Governors University
Salt Lake City, UT
2025

Skills

  • Source and version control: git, github
  • Agile
  • Programming
  • Testing and debugging
  • JIRA
  • Quality assurance
  • HTML and CSS proficiency
  • Front-end development
  • Software Testing
  • QA Testing
  • Python
  • JavaScript
  • React
  • Agile
  • Debugging
  • Manual Testing
  • Test Case Creation
  • Linux
  • Cross-functional teamwork

Certification

  • Course: Meta-Programming In Python, Meta- Introduction to Android Mobile Application Development, Meta- Introduction to Databases, Meta- Introduction to Front-End Development, Meta- Front-End Developer Capstone, Meta- Introduction to Back-End Development,
    Meta- Introduction to Databases for Back-End Development, Meta- Version Control, Meta- HTML and CSS in depth, Meta- React Basics, Meta-Advanced React, Meta- Principles of UX/UI Design, Meta- Programming with JavaScript,
  • Course: AWS- Migrating to the AWS Cloud, AWS- Cloud Technical Essentials, AWS Fundamentals: Addressing Security Risk, AWS Fundamentals: Building Serverless Applications
  • Course: Google- Foundations: Data, Data, Everywhere
  • Linux Professional Institute- Linux Essentials
  • CompTIA- A+
  • CompTIA- Network+
  • CompTIA- Security+
  • CompTIA- IT Operations Specialist (Stacked)
  • CompTIA- IT Secure Infrastructure Specialist (Stacked)
  • ITIL- Foundation
  • Amazon AWS- Cloud Practitioner
  • PMI- Certified Associate In Project Management (CAPM)

Timeline

Software Engineering Analyst

RST services inc.
03.2025 - 03.2026

QA Engineer

Loved Ones Home Health
02.2024 - 02.2025

Insurance Agent

Harlem Insurance Agency
05.2021 - 02.2024

Travel Agent

ITA Travel Agency
04.2016 - 04.2021

Master of Science - Information Technology Management

Western Governors University

Bachelor of Science - Information Technology

Western Governors University