Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alen Sam

El Cajon,CA

Summary

Experienced customer service professional with several years of experience and readiness to take on any team need or customer challenge. Positive and upbeat communicator with highly organized nature and solid history of improving customer satisfaction and recapturing lost customers. Trained in regulations and best practices. .

Overview

4
4
years of professional experience

Work History

Customer Support Specialist

Macy's
San Diego, CA
02.2023 - 04.2025
  • Performed regular follow-up calls to check on customer satisfaction levels.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Identified areas of improvement in existing processes or procedures used for providing support services.

Customer Service Representative

MG Gold Jewelry Store
Santee, CA
01.2021 - 01.2023
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed positive relationships with customers through friendly interactions.

Education

Associate of Science - Business of Administration

Irvine Valley College
Irvine, CA
06-2021

Skills

  • Customer service
  • Communication skills
  • Issue follow up
  • Workflow management
  • Email communication
  • Stress management
  • Remote support tools
  • Call center operations

Languages

Arabic
Professional

Timeline

Customer Support Specialist

Macy's
02.2023 - 04.2025

Customer Service Representative

MG Gold Jewelry Store
01.2021 - 01.2023

Associate of Science - Business of Administration

Irvine Valley College

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