Rawan Shaham
Monroe,CT
Summary
Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Executive/Database Marketing Analyst
Key Marketing Advantage
09.2023 - Current
- Developed and maintained strong working relationships with professionals within assigned territory.
- Consulted with businesses to supply accurate product and service information.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Handled creation, set-up, maintenance, administration and measurement of database marketing campaigns.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
- Utilized MS Excel, SQL and other reporting tools to author accurate queries and generated reports for large data sets.
- Provided training and support to team members on database usage best practices, improving overall effectiveness across departments.
- Developed custom reports and dashboards for stakeholders, providing valuable insights into campaign performance.
- Identified trends and patterns in customer behavior through data analysis, leading to improved marketing initiatives.
- Enabled faster decision-making by providing real-time reporting on key performance metrics to senior management.
Manager of Operations
Glamourous By Ro
08.2019 - 08.2023
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Championed the adoption of new technologies and digital transformation initiatives to streamline operations, enhance data-driven decision-making capabilities, and ultimately boost overall organizational performance levels.
- Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
- Managed cross-functional teams for successful project completion and timely delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Special Education Paraprofessional
Monroe Public Schools
03.2022 - 05.2023
- Understood and acclimated to teacher's routine to provide classroom coverage.
- Provided individualized reading, writing and math instruction to support student development.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Developed tailor-fit lesson plans to cater to individual needs of each student.
- Adapted equipment and technology, boosting student engagement and motivation.
- Partnered with speech therapists, occupational therapists, and other related service providers to ensure comprehensive support for each individual student''s growth and progress.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
Customer Service Executive
People's United Bank
03.2012 - 08.2014
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Informed customers of upcoming promotions and deals to boost sales.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Created and maintained detailed database to develop promotional sales.
- Developed and updated databases to handle customer data.
Education
MBA - Business Administration And Management
Southern New Hampshire University
Hooksett, NH02.2024
Bachelor of Science - Computer Science And Programming
California Baptist University
Riverside, CA12.2021
Skills
- Marketing Management
- Order Management
- Systems and software expertise
- Strategic Initiatives
- Data Analysis
- Financial Reporting
- Research and analysis
- Customer Relationships
- Account oversight
- Staff Management
- Database Management
- Operations
- Systems administration
- Python
- Regression analysis
- Disaster Recovery
- SQL and Databases
- Data Visualization
- Data structures knowledge
- Networking
- Basic Math
- Data Management
- Attention to Detail
- Supervision and leadership
- Computer Skills
- Problem-Solving
- Microsoft Office
- Hardware Installation
- Root Cause Analysis
- Network Troubleshooting
- VPN Configuration
- WAN Technologies
- Helpdesk administration
- Network configuration
Certification
Microsoft Power BI Certification
Information Technology and Ebusiness
Strategic Analysis Current Position of the Organization Analysis
Introduction to Python
Introduction to R
Introduction to SQL
Introduction to SAS
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Account Executive/Database Marketing Analyst
Key Marketing Advantage
09.2023 - Current
Special Education Paraprofessional
Monroe Public Schools
03.2022 - 05.2023
Manager of Operations
Glamourous By Ro
08.2019 - 08.2023
Customer Service Executive
People's United Bank
03.2012 - 08.2014
MBA - Business Administration And Management
Southern New Hampshire University
Bachelor of Science - Computer Science And Programming
California Baptist University
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