RAWAND SHEHADA
Abu Dhabi,UAE
Summary
Driven and resourceful administrative professional with [6]+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
9
9
years of professional experience
3
3
Languages
43
43
years of post-secondary education
Work History
Executive Assistant for Undersecretary of MOE
Ministry of Education
Abu Dhabi, UAE
07.2018 - Current
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
- Organized and coordinated conferences and monthly meetings.
- Created expense reports, budgets and filing systems for management team.
- Worked with senior management to initiate new projects and assist in various processes.
- Managed and reviewed filing and office systems.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Handled incoming and outgoing mail, email
- Volunteered to help with special projects of varying degrees of complexity.
- Organized and attended meetings and compiled related documents and reports.
- Maintained appropriate filing of personal and professional documentation.
Personal Assistant
ADNEC
Abu Dhabi, UAE
10.2016 - 04.2018
- Monitored office calendars to plan meetings, activities, and travel to maximize productivity.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Composed, edited and prepared correspondence
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
Customer Service Team Leader
ADNEC
Abu Dhabi, UAE
10.2014 - 01.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Implemented and developed customer service training processes.
- Investigated and resolved customer inquiries and complaints quickly.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Patient Relation Executive
Al -Mafraq Hospital
Abu Dhabi, UAE
01.2014 - 01.2015
- Recommended service improvements to minimize recurring patient issues and complaints.
- Organized patient records and database to facilitate information storage and retrieval.
- Facilitated communication between patients and various departments and staff.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Handled [65] calls per day to address patients inquiries and concerns .
Customer Service Coordinator
Al Futtaim Trading Enterprises
Abu Dhabi, UAE
01.2014 - 01.2015
- Cultivated customer loyalty through exceptional service, promoting repeat custom and improved sales.Monitored customer calls and communications to ensure exceptional quality standards.Fielded diverse customer questions and resolved issues effectively and efficiently.Guaranteed positive customer experiences and efficiently resolved all customer complaints.Boosted sales revenue by skilfully promoting relevant add-on options.
Journalist (Training)
Security Media Department
AbuDhabi, UAE
01.2012 - 02.2012
- Performed research and checked facts, maintaining high standard of journalistic integrity.Performed research and checked all facts to maintain a high standard of journalistic integrity.Pursued and developed stories independently and for assignment, covering a range of topics.Wrote, edited and produced stories for multiple platforms, including Internet and digital channels
Education
Mass Communication & Journalism - Journalism & Cinema Studies
UAEU
Skills
Multitask
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The supernatural is the natural not yet explained.
Elbert Hubbard
Timeline
Executive Assistant for Undersecretary of MOE
Ministry of Education
07.2018 - Current
Personal Assistant
ADNEC
10.2016 - 04.2018
Customer Service Team Leader
ADNEC
10.2014 - 01.2016
Patient Relation Executive
Al -Mafraq Hospital
01.2014 - 01.2015
Customer Service Coordinator
Al Futtaim Trading Enterprises
01.2014 - 01.2015
Journalist (Training)
Security Media Department
01.2012 - 02.2012
Mass Communication & Journalism - Journalism & Cinema Studies
UAEU
Awards
Sheik Habib Bin Redah , Photography Award Winner (2nd place), UAE/2010
UAEU, 2030 campaign, Photography Award Winner (1st place), UAE/2011
Awards
Sheik Habib Bin Redah , Photography Award Winner (2nd place), UAE/2010
UAEU, 2030 campaign, Photography Award Winner (1st place), UAE/2011
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