Rawda Hassanin
Hilliard,OH
Summary
Dynamic and dependable professional with over two years of customer service and front-line experience, consistently recognized for delivering exceptional support while maintaining professionalism under pressure. Proven skills in multitasking, effective communication, and conflict resolution, complemented by strong adaptability to new systems and technologies. Currently pursuing a degree in Computer and Information Science, enhancing expertise in programming, data management, and information systems. Committed to leveraging practical workplace experience and technical knowledge to drive innovative, efficient, and customer-focused solutions while fostering teamwork and contributing to organizational success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier / Customer Service
Zaytoon Mediterranean Grill
08.2024 - Current
- Part-time employee
- Greeted and assisted up to 100+ customers daily, ensuring a positive and efficient experience
- Managed cash register, processed payments, and balanced cash drawer with zero discrepancies
- Resolved customer concerns with patience and professionalism, earning positive feedback from management
- Trained new staff on POS system and customer service protocols
- Maintained the cleanliness and organization of front counter and dining area
- Provide friendly, efficient service as both cashier and server in a high-traffic environment
- Balance multiple tasks including order taking, payment processing, and responding to customer requests
- Demonstrate strong teamwork, flexibility, and time management during peak hours
- Upsell menu items and promote daily specials to increase sales
- Collaborate with kitchen and management to resolve issues quickly
Cashier
Eat Greek Restaurant
08.2023 - 02.2024
- Full-time employee
- Greeted new customers, discussed specials, and took drink orders..
- Delivered exceptional customer service in a fast-paced dining environment.
- Accurately processed orders using the point-of-sale system, ensuring prompt service.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, following health standards.
Customer Service Sales Representative
Calling Center, Proper Business Solution
07.2022 - 10.2022
- Full-time employee at a call center for 4 months.
- Handled high-volume inbound and outbound calls, assisting customers with inquiries and resolving issues.
- Built rapport with customers and colleagues, fostering a supportive team culture.
- Documented call details and updated customer records accurately in the company database.
- Met and exceeded daily call targets and quality assurance standards.
- Gained valuable insight into customer needs and problem-solving.
Education
Associate of Science - Computer and Information Science
Columbus State Community College CSCC
550 E Spring St, Columbus, OH 4321505-2025
Computer and Data Science
Alexandria University–Faculty of Computer And Data Science
Alexandria, Egypt01.2023
IGCSE High School Diploma - undefined
El Nasr Girls College
Alexandria, Egypt01.2022
Skills
- Customer service & communication
- Answering phones & scheduling appointments
- Microsoft Office Suite (Word, Excel, PowerPoint, Access)
- Database management
- Multitasking & time management
- Organization & planning
- Cash handling & math skills
- Adaptability & teamwork
- Ability to research and collect data
- Decision-making & conflict resolution
- JavaScript Programming Language
- Python Programming Language
- Written and verbal communication
- Professionalism and courtesy
- Inventory management
- Email Systems & Data Entry Tools
Certification
IGCSE High School Diploma 2022
LANGUAGES
Arabic (Fluent)
English (Fluent)
Timeline
Cashier / Customer Service
Zaytoon Mediterranean Grill
08.2024 - Current
Cashier
Eat Greek Restaurant
08.2023 - 02.2024
Customer Service Sales Representative
Calling Center, Proper Business Solution
07.2022 - 10.2022
IGCSE High School Diploma - undefined
El Nasr Girls College
Associate of Science - Computer and Information Science
Columbus State Community College CSCC
Computer and Data Science
Alexandria University–Faculty of Computer And Data Science