Rawilmy Gomez Martinez
Newark,NJ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Sales Representative
ABC Stores
05.2023 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Server
Hot Spot Diner
06.2022 - 12.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Cashier
Unipro Uniforms
12.2020 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked with floor team and managers to meet wide range of customer needs.
Sales Associate
Fabco Shoes Retail Store
06.2019 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Alic Puerto Plata
Dominican RepublicSkills
- Sales Closing
- Business Development
- Sales Consultation
- Customer Needs Assessment
- Client Account Management
- Stocking and Receiving
- Listening Skills
- Reliable and Punctual
- Excellent People Skills
- Cash Handling
- Client Service
- Computer Skills
- Customer Service
- Teamwork and Collaboration
Languages
English
Spanish
Timeline
Sales Representative
ABC Stores
05.2023 - Current
Server
Hot Spot Diner
06.2022 - 12.2022
Cashier
Unipro Uniforms
12.2020 - 05.2022
Sales Associate
Fabco Shoes Retail Store
06.2019 - 12.2019
High School Diploma -
Alic Puerto Plata
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