RAWL SAMUEL
CORAL SPRINGS,FL
Summary
Service managerial experienced in electrical, mechanical, air, and hydraulic motor and pump repair in single and three-phase equipment for the past 20 years. In search of a job that is suitable for my experience in the fields of public utility, lift station, and waste management. Getting this job will further utilize and expand my current knowledge of these practices, methods, materials, and tools of the trade. Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
25
25
years of professional experience
1
1
Certification
Work History
SERVICE MANAGER/ OPERATION MANAGER
REACH SERVICE AND EQUIPMENT
POMPANO BEACH, FL
01.2012 - Current
- Proficient in diagnosing and resolving issues with a wide range of equipment by applying extensive knowledge in electrical, mechanical, air, and hydraulic motor and pump repair gained over 2 decades
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Negotiated contracts with vendors and suppliers to secure favorable terms.
- Managed inventory levels of parts necessary for servicing customers' needs.
MANAGER
SELF EMPLOYED
CORAL SPRINGS, FL
06.2011 - 12.2011
- Performed maintenance on customers' and company equipment.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Established processes to ensure efficient workflow throughout the organization.
- Created monthly reports for senior management summarizing operational performance metrics.
SERVICE MANAGER
GOODYEAR
05.2009 - 06.2011
- Managed daily operation of service center, performed customer repairs and maintained inventory control. Collaborated with manufacturer to update equipment and provide training. Also served as the safety coordinator for both employees and customers while repairing elevator motors and panel boxes.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Hired and trained service department staff to drive performance.
SERVICE MANAGER/ SUPERVISOR
HANG-ON SCAFFOLDING RENTALS
DAVIE, FL
06.2009 - 05.2011
- Managed daily scheduling of work orders, customer invoices, and parts ordering while overseeing inventory of tires and parts. Achieved high levels of customer satisfaction through the implementation of streamlined operations and punctual pick-up/delivery services.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Created standard operating procedures for all service functions.
- Hired and trained service department staff to drive performance.
SERVICE MANAGER/ OPERATION MANAGER
THYSSENKRUPP SAFEWAY
ATLANTA, GA
08.2008 - 02.2009
- Managed daily sales and customer invoices, scheduled mechanic work orders, and maintained inventory on tires to ensure customer satisfaction.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
SERVICE MANAGER
FIRESTONE
05.2008 - 07.2008
- Managed daily operations of both Atlanta, GA and Coral Springs, FL service centers; ensured rent ready preparation of all vehicles and equipment; maintained inventory; ordered parts; interviewed, hired, and trained over 15 mechanics; instructed mechanics in troubleshooting procedures and manufacturer updates on electrical motors, warehouse plumbing; addressed Human Resources issues; conducted daily vehicle audits and monthly management reports; and as Safety Coordinator, maintained a safe work environment following OSHA, DOT, state, and federal rules and regulations.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Monitored service performance metrics to identify areas of improvement.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
SERVICE CENTER MANAGER
SUNBELT RENTALS
CORAL SPRINGS, FL
11.1999 - 05.2008
- Created and managed budgets for operational departments and monitored progress against goals.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Ensured compliance with applicable laws, regulations, and industry standards. Enhanced business operations.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Investigated customer complaints related to product and service quality or delivery issues.
- Prepared reports summarizing operational results against established goals and objectives.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
Education
High School Diploma -
Coral Springs High School
01.2010
LAW PROCEDURES - Special Police Operations
UNIVERSITY OF WEST INDIES
TRINIDAD AND TOBAGO06-1992
University of West Indies
Trinidad & Tobago01.1988
Princes Town High School
01.1981
Sunbelt University
Charlotte, NCSkills
- Electrical repairs
- Motors
- Electrical circuits
- Motor board circuit
- Panel box
- Mechanical repairs
- Engines
- Pumps
- Transmissions
- Motor vehicles
- Repair hydraulics
- Air operated equipment
- Professional customer services
- Invoices
- Work orders
- Service calls
- Job estimates
- Service Quality Management
- Employee Training and Development
- Customer Service Management
- Work Planning and Prioritization
- Schedule Management
- Staff Supervision
- Policy and Procedure Enforcement
- Relationship Building
Certification
- Safety Awareness
- Safety Coordinator
- Honda Engine
- Forklift
- First Aid and CPR
- Hoist Repair and Rebuild (Power Climber, Tractel, Mast Climber, Sky Climber, Biso-Mac)
- Regulation Bodies (OSHA, ANSI, and SIA)
- Manager/Service Manager
- Leadership Safety
- Defensive Driving
- Swing Stage/Scaffolding Competent Person
- Lock
License
PCA Professional Claims Adjuster (ALL LINES)
Personal Information
Title: SERVICE MANAGER/OPERATION MANAGER
References
- MIKE GREEN, 561.392.5016, CEO, Sky-High
- RON MUZURIC, 770.312.9580, CEO, Access Innovators
- KURT CLAYTON, 678.758.1661, Regional Sales Manager, Bee Access
Timeline
SERVICE MANAGER/ OPERATION MANAGER
REACH SERVICE AND EQUIPMENT
01.2012 - Current
MANAGER
SELF EMPLOYED
06.2011 - 12.2011
SERVICE MANAGER/ SUPERVISOR
HANG-ON SCAFFOLDING RENTALS
06.2009 - 05.2011
SERVICE MANAGER
GOODYEAR
05.2009 - 06.2011
SERVICE MANAGER/ OPERATION MANAGER
THYSSENKRUPP SAFEWAY
08.2008 - 02.2009
SERVICE MANAGER
FIRESTONE
05.2008 - 07.2008
SERVICE CENTER MANAGER
SUNBELT RENTALS
11.1999 - 05.2008
High School Diploma -
Coral Springs High School
LAW PROCEDURES - Special Police Operations
UNIVERSITY OF WEST INDIES
University of West Indies
Princes Town High School
Sunbelt University
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