Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rawlana Semple-Jones

Brooklyn,NY

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Receptionist

Sam’s Medical Office
06.2016 - 09.2017
  • Assisted customers
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
  • Handled cash transactions and maintained sales and payments records accurately.

Supervisor /Customer Service Representative

Chrisdan Enterprises LLC
06.2018 - 10.2022
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Collected, arranged, and input information into database system.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Cashier

JCPenney
11.2022 - 05.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Childcare Assistant

Barbara’s Daycare Center
05.2023 - 01.2024
  • Boosted children''s cognitive development with age-appropriate educational games and activities.
  • Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
  • Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
  • Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
  • Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
  • Supported early language development through storytelling, songs, and interactive conversations with children.

Education

High School Diploma -

Theodore Roosevelt High School
Washington, DC
06.2017

Skills

  • Employee Motivation
  • Staff Development
  • Training and Mentoring
  • Team Building
  • Critical Thinking
  • Time Management
  • Customer Service
  • Problem Solving
  • Operations Management
  • Business Development

Timeline

Childcare Assistant

Barbara’s Daycare Center
05.2023 - 01.2024

Cashier

JCPenney
11.2022 - 05.2023

Supervisor /Customer Service Representative

Chrisdan Enterprises LLC
06.2018 - 10.2022

Receptionist

Sam’s Medical Office
06.2016 - 09.2017

High School Diploma -

Theodore Roosevelt High School

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Rawlana Semple-Jones