Rawlda Alexis Goring
Middletown,DE
Summary
Results-oriented executive professional with history of delivering impactful organizational changes and strategic initiatives. Proven ability to lead and inspire teams, ensuring alignment with company goals and fostering culture of excellence. Renowned for adaptability and strong focus on achieving measurable results through effective collaboration and leadership.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Executive Director
Forwood Estates/Sinceri Senior Living
10.2024 - Current
- Led strategic initiatives to enhance resident satisfaction and community engagement.
- Directed financial planning and budgeting processes for organizational sustainability.
- Oversaw staff development programs to improve employee performance and retention.
- Implemented quality assurance measures to ensure compliance with regulatory standards.
- Fostered partnerships with local organizations to expand service offerings and resources.
- Streamlined operational workflows, increasing efficiency across departments.
- Evaluated program effectiveness through data analysis and stakeholder feedback.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
- Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Strengthened internal communication channels to facilitate cross-functional collaboration and decisionmaking.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Fostered culture of continuous improvement, introducing regular feedback mechanisms for staff and volunteers.
Executive Director
Harmony at Kent CCRC
01.2024 - Current
Executive Director
Arden Court of Wilmington Memory Care – ProMedica
11.2022 - 01.2024
Licensed Nursing Home Administrator
Twin Pines SNF
01.2022 - 07.2022
Licensed Nursing Home Administrator
Naamans Creek Country Manor – Genesis Health Care SNF
05.2021 - 12.2021
Interim Licensed Nursing Home Administrator
South Jersey Extended Care -Bridgeton, SNF
01.2021 - 04.2021
Interim Licensed Nursing Home Administrator
The Weston Senior Living Wilmington, CCRC
09.2019 - 01.2020
Accounting Director
The Watermark at Logan Square CCRC
12.2018 - 03.2019
Business Office Manager
New Castle Health and Rehab SNF
05.2016 - 11.2018
Controller/Business Office Manager
Forwood Manor CCRC
08.2008 - 05.2016
Business Office Manager
Genesis Health Care SNF
08.2007 - 08.2008
Business Office Manager
Care-One SNF
05.2005 - 08.2007
Accounts Payable Coordinator
Schriever Healthcare SNF
05.2002 - 05.2005
Education
AAS - Business Administration
01.2002
AAS - Business Administration
01.2002
BS - Accounting and Finance
01.2009
MBA - Accounting and Finance
01.2012
Skills
- Community outreach
- Project oversight
- Effective strategic planning
- Project coordination
- Operations management
- Budgeting and financial management
- Staff management
- Relationship building
- Leadership development
- Compliance and regulations
- Financial management
- Government relations
- Operational planning
- Marketing
- Business development
- Resident satisfaction
- Human resources management
- Profit and loss statements
- Business administration
- Vendor relations
- Client services
- Team bonding
- Report compilation
- Performance feedback
- Budget reporting
- Coaching and counseling
- Senior living management
- Team leadership, training, and development
- Analytical and critical thinker
- Goal setting
- Employee motivation and performance
- People and culture
- Employee coaching
- Results orientation
- Revenue growth
Accomplishments
- Mentored new employees and provided detailed feedback on milestones, resulting in a 85% increase in overall job satisfaction within 10 months.
- Supervised team of 75 staff members and managers.
Certification
Delaware License Nursing Home Administrator - LNHA
New Jersey License Nursing Home Administrator - LNHA
Pennsylvania License Nursing Home Administrator - LNHA
Pennsylvania Personal Care Home Administrator - PCHA
Languages
English
Timeline
Executive Director - Forwood Estates/Sinceri Senior Living
10.2024 - Current
Executive Director - Harmony at Kent CCRC
01.2024 - Current
Executive Director - Arden Court of Wilmington Memory Care – ProMedica
11.2022 - 01.2024
Licensed Nursing Home Administrator - Twin Pines SNF
01.2022 - 07.2022
Licensed Nursing Home Administrator - Naamans Creek Country Manor – Genesis Health Care SNF
05.2021 - 12.2021
Interim Licensed Nursing Home Administrator - South Jersey Extended Care -Bridgeton, SNF
01.2021 - 04.2021
Interim Licensed Nursing Home Administrator - The Weston Senior Living Wilmington, CCRC
09.2019 - 01.2020
Accounting Director - The Watermark at Logan Square CCRC
12.2018 - 03.2019
Business Office Manager - New Castle Health and Rehab SNF
05.2016 - 11.2018
Controller/Business Office Manager - Forwood Manor CCRC
08.2008 - 05.2016
Business Office Manager - Genesis Health Care SNF
08.2007 - 08.2008
Business Office Manager - Care-One SNF
05.2005 - 08.2007
Accounts Payable Coordinator - Schriever Healthcare SNF
05.2002 - 05.2005
Rockland Community College - AAS, Business Administration
Rockland Community College - AAS, Business Administration
Regis University - BS, Accounting and Finance
Regis University - MBA, Accounting and Finance
Human Resources
- Oversee all hiring practices to ensure that the facility in compliance with local, state and federal laws
- Approve all hires and terminations
- Ensure that staff is hired within budgetary guidelines
- Oversee an effective orientation and in-service training program in compliance with company guidelines
- Oversee an effective employee recognition program in compliance with company guidelines
- Seek out and utilize community resources and support services, such as behavioral health providers, home health agencies, and professional senior service groups, to enhance resident care
- Demonstrate good customer service and the "Harmony Attitude" at all times
- Oversee a weekend manager-on-duty program
Staff Meetings
- Oversee Daily Stand-Up Meeting (15 minutes) to include brief updates from each department head on the day's events/needs
- Oversee Weekly department head meeting (Once per month this meeting is devoted to safety issues)
- Oversee monthly full staff meetings to include employee recognition and in-service training
- Conduct one-on-one meetings with department heads as needed
- Conduct weekly in-house care plan meeting with HCC, CNA/Med Tech, Dietary rep to identify resident changes and update ISP's if necessary
Financial Management
- Participate in preparation of the community budget
- Plan and direct operations of the facility and develop a strategic planning process to ensure its viability.
- Train all department heads on maintaining a budget by utilizing budget spend down sheets and oversee budgetary compliance in each department
- Review monthly financials with all department heads and prepare a variance report in keeping with company guidelines. Develop plans of correction as needed
- Maintain oversight of all financial monitoring tools/reports review with appropriate personnel
- Lead approval process for all contracts for any services in the community
- Approve and initial all A/P invoices
- Review daily staffing tool to ensure that hourly staffing is within budget
- Review A/R each month and ensure appropriate follow-up for all delinquent accounts
- Analyze all RFMS financials and make recommendations
- Analyze all AR financials and make recommendations
- Analyze all balance all checkbook by make sure all checks are cashed
- Review Aging with credits and make recommendations
Regulatory Issues
- Comply with all local/state/federal regulations and stay aware of relevant changes and updates
- Plan for and manage the survey process and prepare all plans of correction
- Maintain good relations with Local/State regulatory agencies
- Participate in industry organizations to stay abreast of local/state/federal issues/trends
- Planned, implemented, and evaluated to maximize quality of care and in conjunction with infection control practices and regulatory requirements.
Risk Management
- Oversee the completion of all risk assessments and necessary family and physician communication for at-risk residents
- Oversee corporate and state compliance with incident reporting guidelines
- Ensure all staff, residents, and visitors follow established safety regulations to include: fire safety/prevention, smoking regulations, and infection control
Marketing
- Maintain or exceed budgeted occupancy
- Oversee the development and implementation of the marketing plan:
- Co-chair the marketing team and participate in all meetings
- Ensure successful use of all marketing tracking systems
- Review all marketing reports
- Make at least three outreach referral contacts weekly and attend local networking groups monthly
- Conduct marketing tours to prospects as needed
Resident and Family Relations
- Sustain good resident relations through daily visits; monitor resident and family morale
- Oversee monthly Resident Council Meetings
- Oversee Resident and Family Grievance Process
- Oversee resident move-in process to ensure smooth transition for all new residents and their families
- Oversee resident satisfaction survey program and call families to address any concerns noted or when a survey is not returned
- Oversee Family Email Program
- Oversee community/family events
- Coordinate discharge planning with resident/family/HCC and marketing
- Ensure enforcement of Resident Bill of Rights
Solving Problems
- Engages with residents and staff to solve problems, settle disputes, and resolve grievances
- Reports and documents community issues through internal and external reporting processes and conducts internal investigations
- Provide leadership, mentorship, and direct supervision of assigned departments ensuring that the services are planned, implemented and evaluated to meet the needs of the residents
- Maintains compliance with all company policies and procedures as well as local, state, and federal regulations
Team Leadership
- Manages all day-to-day operations at the community, while serving as the primary point of contact for staff, residents, potential residents, families/POA, and regulatory bodies
- Supervises the operation and evaluation of resident care, sales, dining, housekeeping, activities, and maintenance departments
- Oversees and manages community staff hiring process (recruiting, interviewing, hiring, onboarding, and training)
- Promotes, coaches, performance manages, and terminates all community staff consistent with ProMedica policies
- Maintains high community property standards (building, grounds, and resident apartments, etc.) through careful oversight of maintenance systems and preventative programs
- Facilitates community level compliance with applicable leave programs and reports workplace injuries
- Communicates effectively with residents, family members, staff, and management
Relationship Building
- Ensures utmost resident and employee satisfaction and retention through continuous improvement of care, service, and culture
- Represents the community and ProMedica to local businesses, professional organizations, community groups, and regulatory agencies
- Manages relationships with residents and families to ensure timely payments and collections
- Occasionally assists residents with Activities of Daily Living (ADLs) and regularly assists residents with Instrumental Activities of Daily Living (IADLs) according to individual care plans
Owning Results
- Responsible for oversight of community’s financial and budget transactions
- In partnership with the Community Leadership team, ensures the resident admission process is followed according to established procedures and policies
- Ensures community is prepared for state and local surveys and inspections and partners with Care Services Manager to create and implement any plans of correction
- Participates in on site regulatory surveys, and is involved in writing and development of Corrective Action Plans and Plan of Correction.