Rayaulston Paul
Brooklyn,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Manager
MT Production
05.2023 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Launched new products and services with thorough market research, leading to increased revenue growth
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Controlled costs to keep business operating within budget and increase profits.
Dispatcher
Flying Foods Group
10.2023 - 03.2024
- Improved response times by efficiently prioritizing and dispatching emergency calls
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes
- Managed customer accounts and invoicing
- Provided customers with information on products and services
- Monitored flow of paperwork and directed information to appropriate departments
- Preserved accurate records of dispatched orders, deliveries and receipts
- Received new orders, prepared documentation, and assigned personnel.
Shipping Agent
Guyana National Industrial Company
07.2010 - 05.2023
- Streamlined shipping processes by implementing efficient documentation and cargo handling procedures
- Reduced delivery times with effective communication and coordination between carriers, warehouses, and clients
- Ensured on-time deliveries by diligently tracking shipments and resolving issues promptly
- Negotiated competitive shipping rates, saving company resources while maintaining quality service levels
- Managed customs clearance process for international shipments, ensuring compliance with all regulations and avoiding penalties
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Education
Diploma In Commerce Ecommerce -
Goverment Technical Institute
06.2010
High School Diploma -
Mackenzie High School Linden
06.2008
Skills
- Service Coordination
- Dispatch Coordination
- Route Navigation
- Customer Relations
- Stored Goods Retrieval
- Weight Distribution
- Tally Clerk
- Database Management
- Data Entry
- Database updates
- Business Administration
- Performance Management
- Workforce Management
Timeline
Dispatcher
Flying Foods Group
10.2023 - 03.2024
Manager
MT Production
05.2023 - Current
Shipping Agent
Guyana National Industrial Company
07.2010 - 05.2023
Diploma In Commerce Ecommerce -
Goverment Technical Institute
High School Diploma -
Mackenzie High School Linden
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