Ray Acuna

• Managed daily operations of auto body repair facility.
• Oversaw scheduling and workflow for repair jobs and staff assignments.
• Ensured compliance with safety regulations and industry standards.
• Trained new employees on company procedures and best practices.
• Implemented inventory management processes for parts and supplies.
• Liaised with insurance companies to facilitate claims processing.
• Developed strategies to enhance shop efficiency and productivity.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Trained employees on duties, policies and procedures.
• Established and maintained effective communication with staff members to ensure efficient operations.
• Administered employee discipline through verbal and written warnings.
• Created a positive work environment by developing team building activities that encouraged collaboration among departments.
• Tracked monthly sales to generate reports for business development planning.

• Managed daily operations of auto body repair shop.
• Supervised a team of skilled technicians and support staff.
• Scheduled and coordinated repair appointments for customers.

write estimates, deal with insurance companies, repair auto collision damage, paint cars, customer service

• Communicated with insurance companies regarding claims processing.
• Resolved customer inquiries and complaints to enhance satisfaction.
• Ensured compliance with safety regulations and industry standards.
• Trained new employees on shop procedures and best practices.
• Maintained inventory of parts, tools, and equipment for efficiency.
• Coordinated with insurance companies to ensure timely payment for services rendered.
• Investigated complaints from customers regarding unsatisfactory workmanship or delays in completion times.
• Reviewed estimates prepared by technicians and adjusted as necessary for accuracy and cost effectiveness.
• Researched new technologies and processes to improve productivity in the shop environment.
• Analyzed sales data to identify trends in customer demand for specific types of repair services.
• Evaluated employee performance on a regular basis, providing feedback where appropriate.
• Developed strategies to increase profitability and efficiency in the shop.
• Scheduled regular maintenance checks for each vehicle in the shop to ensure optimal performance levels.
• Monitored inventory levels of supplies needed for repairs, ordering additional items as needed from vendors.
• Ensured that all safety regulations were followed by employees while working on vehicles.
• Structured HR consulting services to support clients during organizational developments and changes.

• Diagnosed vehicle issues using advanced diagnostic tools and equipment.
• Performed routine maintenance such as oil changes and tire rotations.
• Repaired electrical systems including batteries, lights, and wiring harnesses.
• Collaborated with team members to troubleshoot complex mechanical problems.
• Maintained accurate records of repairs and services completed on vehicles.
• Communicated effectively with customers about service recommendations and repairs needed.
• Utilized software systems for managing service appointments and inventory control.
• Maintained a clean working environment at all times.
• Monitored shop equipment to maintain safe working condition.
• Examined and inspected damaged vehicles, estimating repair costs prior to performing service.