Summary
Overview
Work History
Education
Skills
Timeline
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RAY ARCHULETTA

Kissimmee,FL

Summary

Highly organized and detail-oriented Hotel Manager with a strong background in all aspects of hotel operations. Adept at leading teams, optimizing processes, increasing revenue and ensuring exceptional guest satisfaction. Proven ability to streamline operations, improve efficiency and exceed service standards. Seeking a management position to contribute to their continued success and reputation for excellence.

Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.

Overview

17
17
years of professional experience

Work History

ASSISTANT FRONT OFFICE MANAGER

Avion Hospitality – Marriott KC Downtown
02.2025 - 05.2025
  • Managed daily front office operations for a 983-room hotel ensuring high standards of guest satisfaction.
  • Assist and mentor front desk/switch board agents to enhance their customer service skills.
  • Maintain effective communication with the leadership team and departments.
  • Resolve guest concerns promptly and professionally.
  • Comply with hotel policies and procedures while maintaining a welcoming atmosphere.
  • Support Night Audit by reviewing daily transactions and accurate reporting.

GUEST SERVICE MANAGER

Home 2 Suites by Hilton
04.2024 - 09.2024
  • Collaborated with the general manager on day-to-day operations.
  • Conducted daily inspections of hotel property and guest rooms.
  • Ensuring Guest Satisfaction and Responding to Guest Reviews
  • Increase Guest Service Scores 20%.
  • Interviewing, training, scheduling, and coaching front desk agents on their performance in accordance to brand stands.

GENERAL MANAGER

Combs Hospitality Inc. - Radisson Hotel
05.2008 - 12.2022
  • Directed a team of 75+ personnel overseeing all aspects of hotel operations, ensuring top-tier guest services and facility management.
  • Reviewed financial statements, prepared budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Led the property to achieve recognition within the Radisson Hotel Group brand for exceptional guest service scores and operational standards, which resulted in the President’s Award.

Education

Accounting and Word Processing -

Pueblo College of Business and Technology
01.1983

C.T.I.S. Certification - undefined

Indiana University – Purdue University Indianapolis
01.2011

Skills

  • Leadership in organization
  • Certified in CPR and first aid
  • Financial reporting with M3
  • Financial performance oversight
  • Proficient in Opera Cloud
  • Proficient in PEP and ONQ

Timeline

ASSISTANT FRONT OFFICE MANAGER

Avion Hospitality – Marriott KC Downtown
02.2025 - 05.2025

GUEST SERVICE MANAGER

Home 2 Suites by Hilton
04.2024 - 09.2024

GENERAL MANAGER

Combs Hospitality Inc. - Radisson Hotel
05.2008 - 12.2022

C.T.I.S. Certification - undefined

Indiana University – Purdue University Indianapolis

Accounting and Word Processing -

Pueblo College of Business and Technology

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RAY ARCHULETTA