Ray Armant
Jacksonville
Summary
Enthusiastic Medical Administrative Assistant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Exceptional at problem solving and meeting patient's needs for a great experience. Motivated to learn, grow and excel within Mayo Clinic.
Overview
10
10
years of professional experience
Work History
Medical Administrative Assistant
Mayo Clinic
11.2022 - Current
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Provided administrative support, such as clerical, financial and communications to healthcare professionals
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Managed payroll operations for my 3 providers.
- Triaged patient inquiries, organized patient files, and updated medical records
Server
Carrabba's Italian Grill
08.2020 - Current
- Cultivated warm relationships with regular customers
- Mastered socializing with customers and problem solving
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Increased sales significantly by upselling higher-end products to customers.
Desk Operations Specialist
Mayo Clinic
11.2021 - 11.2022
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Greeted guests entering and exiting facility
- Enhanced office productivity by handling high volume of callers per day
- Answered phones and assisted callers with inquiries
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
Server and Bartender
Olde Nola Cookery
10.2019 - 07.2020
- Arranged and prepared tables for customers to offer memorable experiences and foster repeat business
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Kept register accurate through correct billing, payment processing and cash management practices
- Mastered drink menu and appropriate meal pairings.
Server
Reginelli's Pizzeria
08.2017 - 10.2019
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Helped train all new servers and incoming staff
- Kept register accurate through correct billing, payment processing and cash management practices.
Cashier and Server
Shipley Do-Nuts
06.2017 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Built relationships with customers to encourage repeat business.
Wink's Bakery
Server And Cashier
02.2016 - 05.2017
- Skilled at working independently and collaboratively in a team environment.
- Trained other employees in customer service, food safety, and performance requirements.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Managed customer service operations, including taking orders and resolving complaints.
Parking Pass Attendant
Volente Water Park
06.2016 - 08.2016
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Crew Member
Papa John's Pizza
04.2014 - 06.2015
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Education
No Degree - Finance
University of New Orleans
New Orleans, LAAssociate of Arts - Business Administration
Delgado Community College
New Orleans, LA05.2018
High School Diploma -
Vandegrift High School
Austin, TX06.2015
Skills
- Multitasking Abilities
- Telephonic Customer Support
- Attention to Detail
- Problem-Solving
- Dependable and Responsible
- Expense Reporting
- Meeting Planning
- Travel Coordination
- Calendar Management
- Letter Preparation
Personal Information
Title: Medical Administrative Assistant
Timeline
Medical Administrative Assistant
Mayo Clinic
11.2022 - Current
Desk Operations Specialist
Mayo Clinic
11.2021 - 11.2022
Server
Carrabba's Italian Grill
08.2020 - Current
Server and Bartender
Olde Nola Cookery
10.2019 - 07.2020
Server
Reginelli's Pizzeria
08.2017 - 10.2019
Cashier and Server
Shipley Do-Nuts
06.2017 - 08.2017
Parking Pass Attendant
Volente Water Park
06.2016 - 08.2016
Wink's Bakery
Server And Cashier
02.2016 - 05.2017
Crew Member
Papa John's Pizza
04.2014 - 06.2015
No Degree - Finance
University of New Orleans
Associate of Arts - Business Administration
Delgado Community College
High School Diploma -
Vandegrift High School
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