Summary
Overview
Work History
Education
Skills
Timeline
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Ray Avila

Albuquerque,United States

Summary

Competent Parking Lot Attendant with 3 years of experience in lot maintenance. Works quickly and maintains focus while providing top-of-the-line customer service. Adept at payment collection and vehicle maintenance.

Overview

5
5
years of professional experience

Work History

Lot Attendant

Carvana
03.2023 - 01.2024
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Parked and retrieved cars according to customer needs.
  • Followed safety protocols for personal, guest and automobile safety.
  • Conducted regular spot checks to verify appropriate and safe parking of all vehicles.
  • Monitored and secured lot, reporting suspicious activity to management for quick resolution.
  • Parked and retrieved vehicles to enhance efficient use of parking space.
  • Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
  • Delivered above and beyond service to VIP guests at property.

Auto Detailer

HERTZ
04.2022 - 02.2023
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Shined vehicle windows and windshields to remove water spots.
  • Washed cars and trucks daily for auto dealership.
  • Maintained clean, tidy and safe work environment.
  • Maintained car detailing equipment and supplies in optimal condition for daily demands.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • Reported daily work progress and encountered problems to management.
  • Collected and disposed of trash in vehicle console spaces and under seats.
  • Provided exceptional customer service and addressed customer inquiries.
  • Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.

Vehicle Service Attendant/ Driver

Fleetlogix
10.2020 - 02.2022
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Suggested additional services to customers in order to meet upsell goals.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Followed safety protocols while working, avoiding accidents and injuries.
  • Trained and mentored new employees on company procedures and safety protocols.
  • Monitored and maintained organized work space, confirming efficient operations.
  • Documented all work performed on vehicles and added to company system for reference.

Cashier/Warehouse Worker

Family Dollar
07.2019 - 03.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed general housekeeping and cleaning tasks.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Consistently lifted materials weighing as much as 20 to 40 pounds.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.

Education

High School Diploma -

Ecadamy
Albuquerque, NM
05.2020

Skills

  • Dependability
  • Vehicle Detailing
  • Administrative Support
  • Vehicle Maintenance
  • Data Entry
  • Safety Procedures
  • Teamwork Abilities
  • Multitasking Abilities
  • Professionalism
  • Parking Management

Timeline

Lot Attendant

Carvana
03.2023 - 01.2024

Auto Detailer

HERTZ
04.2022 - 02.2023

Vehicle Service Attendant/ Driver

Fleetlogix
10.2020 - 02.2022

Cashier/Warehouse Worker

Family Dollar
07.2019 - 03.2020

High School Diploma -

Ecadamy

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Ray Avila