Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ray Brown

Columbus

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

11
11
years of professional experience

Work History

IT Technician for OSU Wexner Medical Center

TEKsystems
08.2024 - 06.2025
  • Diagnosed and resolved hardware and software issues for end-users, enhancing system performance.
  • Installed, configured, and maintained network equipment to ensure reliable connectivity.
  • Provided technical support through ticketing systems, improving response times and user satisfaction.
  • Conducted regular system backups and updates, safeguarding data integrity and security.
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Collaborated with cross-functional teams to implement IT solutions that optimized operational efficiency.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Improved network efficiency by optimizing configurations and implementing necessary updates.
  • Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
  • Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
  • Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.

On Site Technical Support

Ashland Chemical
07.2023 - 04.2023
  • Provided onsite technical support for over 300 corporate clients in the local area
  • Troubleshot and identified hardware and software issues for clients
  • Configured, installed, and maintained computer systems, networks and peripherals
  • Maintained and updated software and hardware inventory records
  • Developed and maintained positive relationships with clients
  • Responded to customer inquiries and resolved technical issues
  • Created detailed documentation of technical issues and resolutions
  • Developed and implemented IT support procedures and processes

Account Customer support/Technical Support

Klarna
07.2023 - 02.2022
  • Responded to customer inquiries via phone, email, and chat
  • Diagnosed and troubleshot technical issues for customers
  • Resolved customer complaints in a professional and timely manner
  • Educated customers on product features and functionality
  • Monitored customer accounts to ensure satisfaction
  • Maintained customer records and updated account information
  • Collaborated with crossfunctional teams to ensure customer needs were met

Financial Advisor Technical Support

Morgan Stanley
02.2019 - 07.2021
  • Provided technical assistance to financial advisors to ensure their understanding of financial products and services
  • Assisted financial advisors in the use of proprietary software and systems, including data entry, retrieval, and analysis
  • Developed and maintained relationships with financial advisors to ensure their satisfaction with the services provided
  • Responded to financial advisors’ inquiries and concerns in a timely and professional manner
  • Researched and resolved technical issues related to financial products and services
  • Utilized various software programs to identify and resolve customer issues
  • Evaluated customer feedback and provided recommendations for improvement

Chat Tech Expert

Verizon Wireless
07.2014 - 12.2018
  • Handled customer inquiries via chat and email, providing comprehensive technical support
  • Resolved complex technical issues through troubleshooting and problemsolving
  • Collaborated with team members to develop strategies and processes to improve customer service
  • Utilized customer service software to document customer queries and resolutions
  • Responded in a timely and efficient manner to customer requests
  • Maintained a high degree of customer satisfaction by responding quickly and professionally to customer inquiries
  • Monitored chat queues and answered customer inquiries within established SLAs
  • Developed a comprehensive understanding of the products and services offered by the company

Education

High School Diploma -

St. Francis DeSales Catholic High School
Columbus, OH
06.2008

Skills

  • Customer Service
  • Technical Support
  • Desktop technical support
  • Hardware installation
  • Software configuration
  • Network troubleshooting
  • Network maintenance
  • Application installations
  • Wireless networking
  • Mobile device management
  • Operating system management
  • User training
  • Software deployment management
  • Incident management
  • Troubleshooting and Diagnostics
  • Software updating
  • Technical troubleshooting
  • Microsoft windows and office

Timeline

IT Technician for OSU Wexner Medical Center

TEKsystems
08.2024 - 06.2025

On Site Technical Support

Ashland Chemical
07.2023 - 04.2023

Account Customer support/Technical Support

Klarna
07.2023 - 02.2022

Financial Advisor Technical Support

Morgan Stanley
02.2019 - 07.2021

Chat Tech Expert

Verizon Wireless
07.2014 - 12.2018

High School Diploma -

St. Francis DeSales Catholic High School

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