Ray Brown Jr
1341 Clarence Beam Rd Cherryville,NC
Summary
Dynamic and dependable professional with a strong background in customer service and inventory management at Walmart and Tractor Supply. Proven ability to optimize delivery routes and enhance customer satisfaction through effective communication. Skilled in documentation and reporting, with a commitment to maintaining safety and efficiency in all operations. And very knowledgeable in farm and ranching operations with equine.
Overview
6
6
years of professional experience
Work History
InHome Delivery Driver
Walmart
12.2024 - Current
- Delivered products efficiently, ensuring timely arrival at customer locations.
- Navigated routes using GPS technology to optimize delivery times.
- Maintained vehicle cleanliness and performed basic maintenance checks regularly.
- Communicated with customers to confirm delivery details and address inquiries.
- Adhered to safety protocols while loading and unloading merchandise.
- Managed inventory during deliveries, verifying product quantities and conditions.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
Assistant Store Manager
Rural King
12.2023 - 09.2024
- Assisted in daily operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock availability to enhance customer satisfaction.
- Trained and mentored new staff on sales techniques and customer service standards.
- Analyzed sales data to identify trends and improve merchandising strategies.
- Provided exceptional customer service, resolving issues promptly to maintain loyalty.
- Oversaw cash handling procedures, ensuring accuracy and security during transactions.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Asset Protection Operations
Walmart
09.2022 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethics
- Handled inventory logistics for incoming freight and facilitated returns to the distribution center.
Store Manager
Tractor Supply Company
11.2021 - 09.2022
- Supervised daily operations to ensure adherence to company policies and standards.
- Trained and mentored staff to enhance customer service skills and operational efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales trends to develop strategies for increasing revenue and improving product placement.
- Coordinated staff schedules to align with peak business hours, enhancing team productivity.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Streamlined store processes, leading to improved workflow and enhanced shopping experience for customers.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Assistant Store Manager
Tractor Supply Company
07.2019 - 11.2021
- Assisted in daily store operations, ensuring optimal customer service and product availability.
- Coordinated staff schedules to maximize labor efficiency and enhance team productivity.
- Mentored new employees on company policies, procedures, and best practices for customer engagement.
- Implemented inventory management strategies to reduce stock discrepancies and improve accuracy.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Education
High School Diploma -
Central High School
Brooksville, FLSkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Dependable and reliable
- Stocking and inventory
- Forklift operation
- Documentation and reporting
- Inventory management
- FLUENT IN English
- Member of FFA in High School and also FFA alumni member
- Raised chickens, ducks, goats, pigs and horses
Timeline
InHome Delivery Driver
Walmart
12.2024 - Current
Assistant Store Manager
Rural King
12.2023 - 09.2024
Asset Protection Operations
Walmart
09.2022 - 12.2023
Store Manager
Tractor Supply Company
11.2021 - 09.2022
Assistant Store Manager
Tractor Supply Company
07.2019 - 11.2021
High School Diploma -
Central High School