Ray Cagle
Clover,SC
Summary
Dynamic Shift Manager with a proven track record at Dollar General Store, excelling in employee training and customer service. Demonstrated critical thinking and decision-making skills to resolve customer complaints effectively. Achieved operational efficiency through meticulous inventory management and adherence to safety compliance, fostering a productive team environment.
Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.
Overview
31
31
years of professional experience
Work History
Shift Manger
Dollar General Store
06.2021 - Current
- Supervised daily operations, ensuring efficient workflow and adherence to company policies.
- Trained and mentored team members on customer service best practices and operational procedures.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Kept employees operating productively and working on task to meet business and customer needs.
Cook
Sweetwater Bar Grill
09.2014 - 02.2017
- Prepared diverse menu items following recipes to ensure consistency and quality.
- Managed inventory levels, reducing waste through efficient stock rotation processes.
- Collaborated with kitchen staff to optimize workflow during peak service hours.
- Monitored cooking times and temperatures to guarantee food safety and quality standards.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Communicated closely with servers to fully understand special orders for customers.
Kitchen Manger
Shonney's
10.1994 - 01.1998
- Oversaw daily kitchen operations, ensuring compliance with health and safety regulations.
- Managed inventory control, optimizing stock levels and minimizing waste.
- Trained and mentored staff on food preparation techniques and safety protocols.
- Developed and implemented new menu items to enhance customer satisfaction.
- Conducted regular quality checks on food preparation and presentation standards.
- Streamlined kitchen processes, reducing prep time while maintaining quality standards.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
Education
Bachelor of Science - Guitar
Berklee College of Music
Boston, Massachusetts, MA04-2022
No Degree - Carpentry
Southern Piedmont Community Collage
Polkton, NC04-2002
No Degree - Latin 1
University of North Carolina At Chapel Hill
Chapel Hill, NC02-2002
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Opening and closing procedures
- Punctual and reliable
- Training and mentoring
- Handling customer complaints
- Staff training and onboarding
- Safety compliance
- Schedule management
- Inventory management
- Critical thinking
Accomplishments
- Supervised team of 2-5 staff members .
Timeline
Shift Manger
Dollar General Store
06.2021 - Current
Cook
Sweetwater Bar Grill
09.2014 - 02.2017
Kitchen Manger
Shonney's
10.1994 - 01.1998
Bachelor of Science - Guitar
Berklee College of Music
No Degree - Carpentry
Southern Piedmont Community Collage
No Degree - Latin 1
University of North Carolina At Chapel Hill