Ray Carter
ITAD Sales Operation Manager
Bargersville,IN
Summary
Results-driven Solutions Architect, managing Asset Lifecycle solution design and delivery. Strengths lie in leadership of cross-functional technical teams and internal stake-holder groups to execute the requirements of new client business. These strengths are qualified by 15 years of ITAM domain knowledge, client relationship management, and business process expertise.
Overview
15
15
years of professional experience
Work History
Ingram Micro Services LLC
ITAD Sales Operations Manager
Plainfield, IN
10.2014 - Current
- RFP, RFQ, RFI response delivery.
- Primary SME responsible for delivering business solution insight supporting the Sales Executive during pre-contract, client engagement phases.
- Lead cross-functional teams, including engineering, developers, and operations principals, to assess client service requirements, build solution process criteria, evaluate system routines for integration, and execute implementation directives.
- Design complex business process and systems process workflows in support of engineering and IT technical build execution.
- Conduct Statement of Work and Contract development.
- Conduct client program financial ROI.
- Design and develop client contract fee structuring as part of SOW and contract delivery.
CNO Financial Group Inc.
Financial Operations Analyst III
Carmel, IN
10.2012 - 10.2013
- Reviewed systems procedures to identify discrepancies and ensure accuracy of financial records.
- Developed system process controls to alleviate transaction queuing inefficiencies.
- Worked with cross-functional teams to provide guidance related to technical systems process change management.
- Analyzed user requirements and developed system change requests to improve efficiency.
- Developed technical documentation such as flowcharts, diagrams, and process maps in support of continuous improvement initiatives.
- Collaborated with stakeholders to ensure the successful implementation of systems change requests.
- Identified areas for improvement in current systems architecture and proposed strategies for optimization.
Telamon
Reverse Logistics Operations Manager
Carmel, IN
05.2009 - 12.2011
- Managed 15 staff in the day-to-day operations of the Reverse Logistics program
- Conducted oversight of warehouse inventory, parts and device logistics, and device repair routines for 5,000 mobile phones per month.
- Evaluated existing systems and processes for continuous improvement opportunities.
- Monitored repair cadence and ensured SLA adherence.
- Participated actively in vendor meetings and negotiations regarding pricing and terms of service.
- Performed needs analysis to determine performance gaps and developed appropriate tactics to resolve issues.
- Collaborated with cross-functional teams on projects related to continuous improvement and corrective action.
- Coordinated with vendors related to client asset return routines.
Education
Master of Science - Data Analytics
Eastern University
St Davids, PA12-2024
Bachelor of Arts - Technical Writing
Excelsior College
Albany01-2008
Skills
- Customer Relationship Management
- Client Requirements Gathering
- RFP response execution
- Costing and ROI Analysis
- Contract Price Structuring
- Systems Process Analysis
- Scope of Work Design and Development
- ITAM ERP and CRM Systems Competency
- ITAM industry ISO competency
- E-Stewards, R2, WEEE and GDPR regulatory insight
- 15 years ITAM (ITAD, RL and Depot) domain knowledge
- Master Excel User
- PostgreSQL competency
Timeline
Ingram Micro Services LLC
ITAD Sales Operations Manager
10.2014 - Current
CNO Financial Group Inc.
Financial Operations Analyst III
10.2012 - 10.2013
Telamon
Reverse Logistics Operations Manager
05.2009 - 12.2011
Master of Science - Data Analytics
Eastern University
Bachelor of Arts - Technical Writing
Excelsior College
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