Ray Colbaugh
Sales
Chattanooga,TN
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
32
32
years of professional experience
3
3
Certification
Work History
Medicare Sales Agent
Teleperformance USA
09.2025 - Current
- Conducted comprehensive needs assessments to tailor Medicare solutions for individual clients.
- Utilized active listening skills to understand client concerns and provide effective solutions.
- Educated clients on Medicare enrollment deadlines and benefits to ensure informed decision-making.
- Collaborated with marketing teams to promote Medicare products through targeted campaigns.
- Maintained up-to-date knowledge of Medicare policies and changes to provide accurate information to clients.
- Achieved high client satisfaction scores by delivering personalized service and prompt follow-up.
- Resolved complex inquiries regarding Medicare benefits, ensuring clarity and understanding for clients.
Insurance Agent
US Health Advisors
04.2025 - 08.2025
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Recruiter Coordinator
NCSA Athletic Recruiting
11.2024 - 03.2025
- Coordinated scheduling for interviews between candidates and hiring managers, ensuring efficient use of time and resources.
- Designed and implemented candidate sourcing strategies that enhanced the applicant pool for various positions.
- Utilized applicant tracking systems to maintain accurate and organized candidate data throughout the recruitment process.
- Communicated effectively with candidates to keep them informed about their application status and next steps.
- Developed and maintained relationships with potential candidates, fostering a positive candidate experience throughout the recruitment journey.
Publishing Consultant
Spines
12.2023 - 09.2024
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Aligned closely with business owners and employees to gather information and gain operational insight.
- Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
Outbound Sales Representative
JJ Keller
09.2022 - 10.2023
- Provided customer service support to existing clients and potential customers.
- Developed new business opportunities by prospecting for leads and cold calling.
- Conducted follow-up calls with prospects to identify needs, propose solutions and close sales.
- Created customized presentations for prospective clients to demonstrate product features and benefits.
- Maintained an organized database of contacts and client information.
- Identified key decision makers within target organizations and developed relationships with them.
- Achieved monthly sales targets set by management team.
- Analyzed market trends, competitor strategies, industry developments. to formulate competitive selling strategies.
- Collaborated with marketing team to develop promotional materials such as brochures, flyers, emails.
- Attended regular meetings with internal stakeholders to discuss progress towards goals.
- Resolved customer complaints in a timely manner while maintaining a professional attitude.
- Provided technical guidance on product installation or usage issues over the phone or via remote access tools.
- Adhered to all company policies related to data security, privacy regulations and ethical standards in selling practices.
- Assisted in developing pricing strategies based on cost analysis of products and services offered.
- Actively participated in team meetings with other members of the organization's sales department.
- Called lead lists resulting from various marketing campaigns to achieve sales.
- Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.
- Established long-lasting relationships with new and existing customers through warm, personable and knowledgeable phone interactions.
- Developed and implemented new and improved outbound calling processes and scripts, resulting in increased sales and caller engagement.
- Refined and demonstrated excellent listening skills by asking probing questions and overcoming objections.
- Completed outbound sales and fundraising calls to prospective customers on behalf of client.
- Expanded bottom-line profit opportunities, cold-calling and following up with leads to secure new revenue.
- Maintained expert knowledge of client company products and services and equipped callers on team to successfully address 100% of customer questions.
- Increased sales revenue through strategic cold calling and lead generation activities.
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
Account Executive
Intuit
03.2022 - 08.2022
- Contacted key clients and internal partners to develop strong business relationships and networks
- Maintained company databases of clients, vendors and partners and updated information and accounts
- Developed project quotas and sales goals to meet revenue and budget expectations
- Remained current on company information and disseminated important information to staff members and clients
- Up-sold and cross-sold company products and services to clients
- Collaborated with sales, production and marketing teams throughout project lifecycles to increase productivity and revenues
- Developed new business opportunities by prospecting for leads and cold calling.
- Conducted follow-up calls with prospects to identify needs, propose solutions and close sales.
- Generated high quality sales leads through effective research methods.
- Maintained an organized database of contacts and client information.
- Identified key decision makers within target organizations and developed relationships with them.
- Achieved monthly sales targets set by management team.
- Attended regular meetings with internal stakeholders to discuss progress towards goals.
- Resolved customer complaints in a timely manner while maintaining a professional attitude.
- Adhered to all company policies related to data security, privacy regulations and ethical standards in selling practices.
- Actively participated in team meetings with other members of the organization's sales department.
- Called lead lists resulting from various marketing campaigns to achieve sales.
- Delivered proposals and presentations regarding product benefits
- Performed strategic project development for prospective, new and existing clients
- Responded promptly to customer queries to increase overall satisfaction
- Followed up with customers after sales to gain feedback
- Represented brand during special events, customer interactions and sales
- Used knowledge of company products and services to recommend solutions to customers.
- Provided customer service support to existing clients and potential customers.
Sales Associate
Sleep Number
07.2019 - 07.2020
- Followed up with customers after sales, keeping retention levels high and capitalizing on cross-selling opportunities
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Used product knowledge for handling objections.
Customer Service Specialist II
Unum
04.2018 - 06.2019
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
- Introduced promotions and sale opportunities, enticing customers
- Engaged with guests to understand and anticipate customer service needs
- Drove sales through customer relationship building and suggestive selling techniques
- Operated cash register and POS to process sales transactions and handle payments
- Arranged in-person meetings and visited with clients to improve success of sales pitches
- Developed strong relationships with clients to grow business networks
- Highlighted new products and company promotions during sales pitches
- Monitored competitor trends and market shifts to maintain company relevance
- Built and maintained pipeline that supported monthly, quarterly and annual goals
- Used knowledge of company products and services to recommend solutions to customers.
Small Business Account Manager
T-Mobile
02.2016 - 01.2018
- Obtained and examined relevant information to assess validity of complaints and determine possible causes
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Collaborated with sales teams to understand customer requirements, to promote sale of company products and to provide sales support
- Provided technical and non-technical support and services to clients and other staff members regarding use, operation and maintenance of equipment
- Identified resale opportunities and supported them to achieve sales plans
- Maintained sales forecasting reports
- Identified potential customers for products and services
- Arranged for demonstrations and trial installations of equipment
- Kept informed on industry news and trends, products, emerging technologies and latest product-line developments
- Sold products required extensive technical expertise and support for installation and use, such as material handling equipment, numerical-control machinery and computer systems
- Developed, present and responded to proposals for specific customer requirements, including request for proposal responses and industry-specific solutions
- Recommended improved materials and machinery to customers, documenting how such changes will lower costs and increase production
- Created sales and service contracts for products and services
- Generated reports and kept records of business transactions with customers and suppliers
- Secured and renewed orders and arranged delivery.
Sales Rep/Manager/Authorized Agent Owner
Cellular Sales/Prime Communications/AT&T
09.2003 - 03.2015
- Developed and pursued pipeline of new business opportunities, expanding partnerships and presence
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Followed best practices when using CRM and other tools to manage sales cycle
- Leveraged data and insights to support recommendations or overcome customer objections
- Met and exceeded KPIs through lead conversions and prospecting activities.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
Assistant Store Manager
Marks And Morgan Jewelers
04.2001 - 09.2003
- Held daily check-ins with team members to set objectives and monitor progress
- Increased customer retention and renewal growth by revitalizing existing business in segment
- Applied different approaches to changing work demands and to meet sales challenges
- Managed sales team activities by evaluating needs of each territory and participating in sales calls
- Engaged customers to confirm and clarify value and adapt strategy, optimizing ROI
- Identified knowledge gaps within team, developing fulfillment plan
- Tracked and analyzed key quantitative metrics and business trends to support company sales function
- Created and executed strategic sales plan, expanding customer base and extending global reach
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs
- Reviewed operational records and reports to project sales and determine profitability
- Prepared budgets and approved budget expenditures
- Monitored customer preferences to determine focus of sales efforts
- Developed sales team through motivation, counseling and product knowledge education
- Regarded equipment needs and advised customers on types of equipment to purchase
- Resolved customer complaints regarding sales and service
- Visited franchised dealers to stimulate interest in establishment or expansion of leasing programs
- Managed sales team to consistently achieve growth and hit sales targets.
Sales Representative Team Leader
Sears
03.1997 - 09.2003
- Held employees accountable and corrected issues to achieve high standards
- Maintained organized store environment for customer and employee health and safety
- Achieved high per customer sales to meet company expectations
- Communicated performance issues to develop performance improvement plans
- Taught loss prevention practices and policies to minimize shrink
- Highlighted sale items and promotions with proper signage and displays
- Assisted in recruiting process, hiring and retaining top talent
- Provided performance feedback and coaching to employees
- Created work schedules to maintain top-quality customer service and lower labor costs
- Helped set team performance standards to reach company objectives
- Prepared staff work schedules and assigned specific duties
- Reviewed financial statements, sales or activity reports, and other performance data to measure productivity.
General Manager
Diamonds And Lace Showbar
11.1993 - 02.1997
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Streamlined inventory management for optimal stock levels and reduced waste.
Education
Completed Coursework Towards Certification In Telecommunications Technology -
Chattanooga State Community College
Chattanooga, TN05.1999
High School Diploma -
Hixson High School
Hixson, TN06.1991
Skills
- Negotiation and Persuasion
- Forecast Preparation
- Account Management
- Business Growth Opportunities
- Personnel Accountability
- Vendor Liaising
- Cash Flow and Reconciliation
- Customer Relationships
- Sales Strategies Implementation
- Business Development and Planning
- Profit and Loss Accountability
- Budget Development
- Correspondence Typing
- Consultative Selling Techniques
- Partnership Cultivation
- Information Updates
- Store Displays
- Proposal Generation
- Department Development
- Strategic Initiatives
- Visual Merchandising
- Executive Leadership
- Payroll Preparation
- Promotional Campaigns
- Building Advertisements
- Corrective Actions
- Agency Liaison
- Contact Management Systems
- Revenue Stream Development
- Internet Technologies
- Reading Comprehension
- Qualified Lead Generation
- Clear Public Speaking Skills
- Customer Service and Assistance
- Strategic Consulting
- Energetic and Outgoing
- Interoffice Communications
- Payroll Computation
- Wages and Salary
- Continuous Improvement
- Salesforce
- Script Reading
- Relationship Building
- Persuasive Strategies
- Active Listening
- Customer Service
- Sales Pitches
- Outbound Calling
- Marketing Strategies
- Speech Clarity
- Time Management
- Attention to Detail
- Lead Generation
- Skilled Negotiator
- Data Entry
- Decision-Making
- Verbal and Written Communication
- Service Oriented
- Performance-Driven
- Email Etiquette
- Product and Service Understanding
- Goal Driven
- Microsoft Office
Certification
Licensed Gemologist
Authorized Agent(Telecommunications)
Licensed Insurance Agent
Affiliations
Live concerts, football games and nascar races; physical media collecting; volunteer at Military National Cemetery.
Accomplishments
Exceeded sales targets continuously, earned leadership roles in several past positions, was a general manager at a very early age in my career, always in the top 5% of my sales peers.
Timeline
Medicare Sales Agent
Teleperformance USA
09.2025 - Current
Insurance Agent
US Health Advisors
04.2025 - 08.2025
Recruiter Coordinator
NCSA Athletic Recruiting
11.2024 - 03.2025
Publishing Consultant
Spines
12.2023 - 09.2024
Outbound Sales Representative
JJ Keller
09.2022 - 10.2023
Account Executive
Intuit
03.2022 - 08.2022
Sales Associate
Sleep Number
07.2019 - 07.2020
Customer Service Specialist II
Unum
04.2018 - 06.2019
Small Business Account Manager
T-Mobile
02.2016 - 01.2018
Sales Rep/Manager/Authorized Agent Owner
Cellular Sales/Prime Communications/AT&T
09.2003 - 03.2015
Assistant Store Manager
Marks And Morgan Jewelers
04.2001 - 09.2003
Sales Representative Team Leader
Sears
03.1997 - 09.2003
General Manager
Diamonds And Lace Showbar
11.1993 - 02.1997
High School Diploma -
Hixson High School
Completed Coursework Towards Certification In Telecommunications Technology -
Chattanooga State Community College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteImportant To Me
Work-life balancePaid time offWork from home optionHealthcare benefitsCareer advancementLanguages
English
Native or Bilingual