Susan Coleman
Byron,GA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Correctional Officer
Department of Juvenile Justice
Macon
11.2024 - Current
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
Personal Care Assistant
Susan Personal Care Services
08.2012 - 11.2013
- Researched community resources available for additional assistance or services if needed.
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
- Reported any observed changes in mental status or physical condition to supervisor immediately.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
Rehabilitation Counselor
Lda Life And Learning Services, Rochester Ny
Rochester
07.2006 - 01.2012
- Established positive relationships with community resources such as housing providers or local schools in order to facilitate referrals when appropriate.
- Provided crisis intervention services when needed by utilizing various therapeutic approaches such as cognitive-behavioral therapy or dialectical behavior therapy.
- Assisted clients with enhancing skills in areas such as job searching, interviewing and business and personal etiquette.
Education
Associate of Science - Child Care Development
Suny
Brockport, NY10-2012
High School Diploma -
EAST HIGH SCHOOL
Rochester, NY06-1982
Skills
- Crisis intervention and conflict resolution
- Safety protocols and regulatory compliance
- Behavioral assessment
- Microsoft Word proficiency
- Customer service excellence
- Effective communication skills
- Attention to detail
- Remote office availability and adaptability
Certification
- Georgia Department of Juvenile Justice (BMJ16 G)200 hrs of training for Correctional Officer
Deaconess -Volunteer Services
- Worked for the church as Teacher, Counselor for children, and working with the street Team concerning the Homeless.
Timeline
Correctional Officer
Department of Juvenile Justice
11.2024 - Current
Personal Care Assistant
Susan Personal Care Services
08.2012 - 11.2013
Rehabilitation Counselor
Lda Life And Learning Services, Rochester Ny
07.2006 - 01.2012
Associate of Science - Child Care Development
Suny
High School Diploma -
EAST HIGH SCHOOL
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