Summary
Overview
Work History
Education
Skills
Timeline
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Ray Davis Jr.

Orlando,FL

Summary

Results-driven Product Support Manager offering 10 -years background identifying and executing product development vision by studying company financial goals and demands of value chain. Polished in preparing go-to-market strategies and analyzing customer experience to improve retention. Adaptable and diligent professional possessing excellent problem-solving and time management abilities. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Product Support Representative I,

FIS
04.2022 - Current
  • Obtained product market share by working with sales directors to develop product sales strategies.
  • Determined customers' needs and desires by specifying research needed to obtain market information.
  • Maintained product management staff by recruiting, selecting, orienting and training [Number] employees.
  • Provided information for management by preparing short-term and long-term product sales forecasts and special reports and analysis.
  • Determined product pricing by utilizing market research data, reviewing production and sales costs and anticipating volume.
  • Introduced and marketed new products by developing time-integrated plans with sales, advertising and production.
  • Managed and coordinated new releases and distribution of [Product or Service].
  • Exhibited high energy and professionalism when dealing with clients and staff.

Inside Sales Executive

FIS
10.2018 - 04.2022
  • Updated accounts and maintained long-term relationships with clients.
  • Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
  • Coordinated activities and projects to plan sales department operations and meet timelines.
  • Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
  • Increased referrals [Number]% by building productive partner networks.
  • Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
  • Secured new accounts by strategically pursuing leads, generating over 2M in revenue monthly.
  • Presented Virtual Card features to diverse audiences, applying consultative sales techniques to secure new contracts.
  • Surpassed sales goals by 25% annually with implementation of diverse sales tools and strategies.
  • Presidents Circle 3 years running

Fraud Analyst

WorldPay From FIS
01.2017 - 10.2018
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Reviewed transactions and receipts to identify any suspicious activity.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.

Medical Assistant Supervisor

Cincinnati Center For Addiction
12.2016 - 01.2017
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
  • Followed safety protocols and precautions for safe and hazard-free work environment.
  • Maintained laboratory equipment and supplies, ensuring proper functioning and compliance with laboratory standards.
  • Operated highly specialized laboratory equipment to process specimens.
  • Enforced quality control protocols to maintain accuracy of test results.
  • Completed comprehensive diagnostic testing of blood, urine and other body fluids.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Medical Assistant

West Chester Urgent Care
12.2016 - 01.2017
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.

Administrative Services Manager

United States Air Force, USAF
11.2012 - 05.2016
  • Built and managed processes for tracking and monitoring department performance.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Organized and updated databases, records and other information resources.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Negotiated and executed contracts on behalf of department.
  • Created reports, presentations and other materials for executive staff.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Implemented project management techniques to overcome obstacles and increase team productivity.

Education

BBA - Business Management in Business

Stratford University
Falls Church, VA
06.2017

Associate of Science - Medical Assisting

Community College of The Air Force
Montgomery, AL
05.2015

Skills

  • Staff Support
  • Customer Relationship Management
  • Promotional Campaigns
  • CMS Guidelines
  • SQL Application
  • Leading Software Development Teams
  • Client Satisfaction
  • Sales Presentation
  • Oracle E-Business Suite Financials
  • Sales Quota Achievement

Timeline

Product Support Representative I,

FIS
04.2022 - Current

Inside Sales Executive

FIS
10.2018 - 04.2022

Fraud Analyst

WorldPay From FIS
01.2017 - 10.2018

Medical Assistant Supervisor

Cincinnati Center For Addiction
12.2016 - 01.2017

Medical Assistant

West Chester Urgent Care
12.2016 - 01.2017

Administrative Services Manager

United States Air Force, USAF
11.2012 - 05.2016

BBA - Business Management in Business

Stratford University

Associate of Science - Medical Assisting

Community College of The Air Force

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Ray Davis Jr.