Ray Donaldson
Louisville,KY
Summary
Proven leader with a track record of enhancing productivity and quality at MS Companies. Skilled in recruitment strategy development and workplace safety, demonstrating exceptional problem-solving abilities and cross-cultural awareness. Excelled in driving continuous improvement initiatives, reducing customer complaints, and leading team development. Committed to leveraging excellent communication skills and data-driven decision-making to achieve results.
Professional recruiter with solid foundation in talent acquisition and candidate evaluation. Adept at sourcing, interviewing, and onboarding new hires while ensuring alignment with company values and needs. Strong emphasis on teamwork and adaptability, fostering collaborative environments and driving successful outcomes. Skilled in communication, relationship-building, and problem-solving, consistently delivering high-quality results.
Overview
18
18
years of professional experience
Work History
Master Barber
Derby Crown
11.2022 - Current
- Kept business compliant with applicable government standards.
- Styled hair according to customer preferences.
- Consulted with clients to assess personal style preferences and unique needs.
- Managed business customer service, responding to requests and concerns promptly.
- Educated clients on appropriate aftercare procedures as well as recommended products suitable for their hair type and needs.
- Incorporated advanced barbering techniques to achieve desired results while minimizing discomfort or irritation for clients.
Junior Recruit
MCM Staffing
03.2018 - 07.2022
- Communicate and seek out professional candidates for clients
- Advertise jobs using Facebook, Indeed, Zip, and other tools
- Make seventy-five recruit calls daily
- Conduct at least seven internal interviews a day
- Maintain and organize important documents and paperwork
- Respond to via emails and missed calls in an appropriate time
- Conduct background and drug screen test
- Organize and conduct job fairs
- Meet expectations and increase GP weekly
- Update and log information using the Avionte program
- Submit resumes for candidates to clients seeking certain skill sets
- Pipeline candidates for future projects
- Understand labor laws and candidate confidentially
Quality Supervisor
MS Companies
02.2012 - 01.2018
- Process time/data into portal
- Daily commute from site to site
- Provide dismissal letters to the providers/members
- Review and write safety/work instruction
- Provide all Forklift training to new employee’s
- Exceed production and quality measurements
- Review new hire paperwork for new hire teams and assigned special projects
- Process purchase orders
- Daily via email communication with paying customers
- Perform duties using sales force
- Recruit employee’s for present or future projects
- Help team members with any issues or concerns
- Make sure all HR policies are being followed
- Ability to train and cross train employee’s on multiple jobs
- Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
- Enhanced product quality by implementing stringent inspection processes and providing comprehensive feedback to production teams.
- Led regular team meetings to review performance metrics, identify areas of improvement, and develop action plans for progress.
Team Lead
International Filing
12.2008 - 02.2012
- Communicate effectively with areas to resolve member/provider issues
- Operate and fix machine when needed
- Adjust machine in timely matter to produce various envelopes
- Billing and payment processing with IFC
- Bailed out individual call teams and case manager calls
- Exceeding production and quality measurements
- Operate forklift, reach truck; cherry-picker to move or stock product
Human Resources Team Member
Target
11.2006 - 07.2008
- Resolve any customer concerns or questions
- Help Team Members with any issues they have
- Responsible for ensuring Target’s Policies and Procedures are followed
- Responsible for ensuring all Team Members have the required materials to do their job
- Able to work in any area of the store to provide the proper coverage
- Provide great customer service
- Responsible for making weekly schedule
- Responsible for weekly payroll
- Making sure HR metrics are maintained
- Collaborated with cross-functional teams to establish quality standards and ensure compliance with industry regulations.
Education
Sports Medicine
Pearl River Community College
05.2002
Skills
- Goal oriented
- Fast Learner
- Team player
- Ability to organize and manage multiple priorities
- Production and quality driven
- Excellent communication skills
- Excel
- Microsoft Word
- Mentor
- Outlook
- Soft phone
- Time/Data Entry
- Ability to create Work Instruction
- Data-driven decision-making
- Cross-cultural awareness
- Job description writing
- Interviewing techniques
- Resume evaluation
- Recruitment strategy development
- Pre-screening candidates
- New hire orientations
- Excel spreadsheets
- New hire paperwork processing
- Assessing qualifications
- Background checking
- Job fairs planning
- Recruitment
- Candidate interviews
- Problem-solving abilities
- Multitasking
- Reliability
- Workplace Safety
- Leadership Development
Timeline
Master Barber
Derby Crown
11.2022 - Current
Junior Recruit
MCM Staffing
03.2018 - 07.2022
Quality Supervisor
MS Companies
02.2012 - 01.2018
Team Lead
International Filing
12.2008 - 02.2012
Human Resources Team Member
Target
11.2006 - 07.2008
Sports Medicine
Pearl River Community College
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