Ray Eliason
Salt Lake City
Summary
Experienced with team leadership and staff management in weekend supervisory setting. Utilizes effective communication and conflict resolution to ensure smooth operations. Track record of maintaining high standards and fostering collaborative environment to achieve organizational goals.
Overview
4
4
years of professional experience
Work History
Weekend Supervisor
Luv 2 Play
10.2024 - Current
- Determined appropriate job tasks for team members based on training and individual strengths.
- Mediated challenging situations involving customers or employees diplomatically, maintaining professionalism throughout.
- Increased customer satisfaction levels by addressing concerns promptly and professionally.
- Contributed to long-term business growth strategies by providing feedback on weekend operations trends and patterns.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Improved employee retention rates with proactive support, guidance, and performance reviews.
- Collaborated with management on strategic planning initiatives, contributing valuable insights based on weekend operations data.
- Enhanced team efficiency by implementing effective scheduling and task delegation.
- Directed cleaning, restocking, and customer service activities.
- Evaluated staff performance regularly, offering constructive feedback to improve overall capabilities.
- Assisted with marketing efforts by overseeing promotional events and utilizing social media platforms effectively.
- Promoted business' development by building and maintaining relationships with new clients.
Overnight Supervisor
Planet Fitness
03.2023 - 10.2024
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Generated reports detailing findings and recommendations.
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
- Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
- Managed time-sensitive tasks such as promotional set-ups or end-of-season markdowns, allowing for seamless transitions between sale periods.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained database systems to track and analyze operational data.
Retail Manager
Go! Games
03.2021 - 04.2023
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Optimized staff scheduling, balancing workload and operational needs to maximize efficiency.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Negotiated with suppliers for better pricing, achieving cost savings that contributed to store's profitability.
- Assisted in recruiting, hiring and training of team members.
Hostess/Server Assistant
Marriot International
05.2021 - 02.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Opened and closed seating sections according to volume of guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
Education
No Degree - Digital Marketing
University of Illinois Urbana-Champaign
Illinois City, ILSkills
- Employee motivation
- Schedule management
- Opening and closing procedures
- Work planning
- Customer service
- Attention to detail
- Verbal and written communication
- Goal oriented
- Team building
- Relationship building
- Quality control
- Team building and motivation
Timeline
Weekend Supervisor
Luv 2 Play
10.2024 - Current
Overnight Supervisor
Planet Fitness
03.2023 - 10.2024
Hostess/Server Assistant
Marriot International
05.2021 - 02.2022
Retail Manager
Go! Games
03.2021 - 04.2023
No Degree - Digital Marketing
University of Illinois Urbana-Champaign
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