Ray Gonzales
San Antonio,Tx
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
13
13
years of professional experience
Work History
Sale's Key
Advance Auto Parts
04.2021 - Current
- Built and maintained strong client relationships to drive business growth.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Opened and closed store independently and prepared nightly bank drop for manager.
Shift Supervisor *MOD, Cashier and Pharmacy Tech Trainee
CVS Health
09.2012 - 12.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
CSR (Customer Service Rep
Valero Corner Store
05.2010 - 08.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Stock and organize coolers, storage areas.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered prompt service to prioritize customer needs.
Education
Diploma -
South San High School
San Antonio, TX2009
Skills
- Offensive Strategies
- Revenue Generation
- Credit and Debt Card Processing
- Stock Control
- Retail Knowledge
Affiliations
Professional background and years of experience
in retail and quality customer service
High cash handling /customer volume
experience
Experience in opening closing stores, closing
counting registers and safe while managing
employees
Experience in helping upset customers and de
escalating tension Punctual and reliable
Continued Always interested in learning more while expanding skill base Pharmacy
tech trainee certified and trained not licensed currently Always
willing to help other departments stores when able
Experience in multiple fields of work
Timeline
Sale's Key
Advance Auto Parts
04.2021 - Current
Shift Supervisor *MOD, Cashier and Pharmacy Tech Trainee
CVS Health
09.2012 - 12.2020
CSR (Customer Service Rep
Valero Corner Store
05.2010 - 08.2012
Diploma -
South San High School