Ray Grove
Anderson,SC
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
26
26
years of professional experience
Work History
General Manager of Food Service
Zaxbys
09.2022 - 04.2023
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
- Increased sales and decreased complaints by motivating staff to perform effectively and maintaining quality.
General Manager of Food Service
Arnold's Of Anderson
01.2016 - 09.2022
- Motivated staff of 30 to perform at peak efficiency and quality.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Increased sales by 30% by maintaining high quality food and staff expectations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Purchased food and cultivated strong vendor relationships.
- Tracked food production levels, meal counts, and supply costs.
- Maintained high level of food safety as a ServSafe manager.
General Manager of Food Service
Zaxy's
08.2015 - 01.2016
- Motivated staff to perform at peak efficiency and quality.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Managed staff schedules and maintained adequate coverage for all shifts.
Director of Operations
Chick-fil-A
02.2004 - 06.2015
- Tracked trends in profits and losses statements for both stores.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Oversaw day-to-day production activities in both stores in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Maintained a high level of food safety as a SerSsafe manager.
Manager
Outback Steakhouse
11.1997 - 02.2004
- Established team priorities, maintained schedules and monitored performance.
- Improved safety procedures to create safe working conditions for workers.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Cross-trained existing employees to maximize team agility and performance.
Manager
Carrabba's Restaurant
05.1997 - 11.1997
- Established team priorities, maintained schedules and monitored performance.
- Improved safety procedures to create safe working conditions for workers.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Cross-trained existing employees to maximize team agility and performance.
Education
Bachelor of Arts - English
Shippensburg University of Pennsylvania
Shippensburg, PA05.1994
Skills
- Managing Deliveries
- Professional Relationships
- Statistical Recording
- Employee Performance Evaluations
- Compliance Requirements
- Staff Leadership
- Anticipating Problems
- Food Safety Management
- Guest Interaction
- Performance Goals
Timeline
General Manager of Food Service
Zaxbys
09.2022 - 04.2023
General Manager of Food Service
Arnold's Of Anderson
01.2016 - 09.2022
General Manager of Food Service
Zaxy's
08.2015 - 01.2016
Director of Operations
Chick-fil-A
02.2004 - 06.2015
Manager
Outback Steakhouse
11.1997 - 02.2004
Manager
Carrabba's Restaurant
05.1997 - 11.1997
Bachelor of Arts - English
Shippensburg University of Pennsylvania
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