Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ray Hazlett

Ray Hazlett

Orlando,FL

Summary

Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.

Overview

28
28
years of professional experience

Work History

Server /Deep Cleaning /Maintenance Technician

Metro espresso
Orlando, FL
07.2008 - Current
  • Trained new employees on restaurant procedures and plating techniques.
  • Took orders from customers accurately and in a timely manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Provided excellent customer service to ensure satisfaction.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Provided exceptional service to high volume of daily customers.
  • Informed customers of daily specials and signature menu items.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Stocked service areas with supplies during slow periods.
  • Served food and beverages to patrons and confirmed complete orders.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
  • Dismantled machines, equipment, or devices to access and remove defective parts.
  • Recorded type and cost of maintenance or repair work.
  • Maintained accurate records of all maintenance activities performed.
  • Implemented diagnostics to identify failures, determine parts and material requirements and facilitate repairs.
  • Replaced defective parts such as bearings, seals, gears, valves.
  • Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
  • Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
  • Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
  • Maintained clear and safe workspace areas to meet OSHA standards.
  • Cleared clogged drains and replaced valves, faucets and fixtures.
  • Operated hand and power tools to complete repairs.
  • Completed routine maintenance and repair.

Custodial Housekeeping/Building Maintenance Worker

Ymca health and fitness center
Oviedo, Florida
07.2006 - 08.2008
  • Implemented troubleshooting techniques to resolve issue.
  • Repaired machines, equipment or structures using tools or equipment.
  • Conducted performance and safety inspections on equipment and machinery to maintain operational baseline.
  • Shampooed carpets, washed walls, waxed and stripped floors and dusted furniture and fixtures.
  • Recorded type and cost of maintenance or repair work.
  • Maintained equipment performance by cleaning and lubricating components.
  • Painted interior walls using appropriate paints to maintain a neat appearance.
  • Identified potential areas where improvements can be made in order to reduce costs and increase efficiency.
  • Inspected the interior and exterior of buildings for any signs of damage or needed repair.
  • Maintained grounds by mowing grass, trimming shrubs, removing debris, salting sidewalks.
  • Repaired minor plumbing issues such as clogged toilets and leaking faucets.

Assistant Store Manager

Cumberland Farms
Orlando, FL
07.1997 - 07.2006
  • Trained new employees on store policies, procedures and customer service standards.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Maintained a safe working environment by enforcing safety regulations.
  • Maintained inventory by checking merchandise to determine levels.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Provided training to new employees on company policies and procedures.

Education

GED -

Orlando Vo Tec
Orlando, FL
04-1996

Skills

  • Table resetting
  • Hostess support
  • Order delivery practices
  • Take-out service
  • Table bussing
  • Positive and professional
  • Front-of-house display creation
  • Hospitality service expertise
  • Shift management
  • Positive guest interactions
  • Dish preparation
  • Strong work ethic
  • Cleanliness standards
  • Liquor, wine, and food service
  • Effective customer upselling
  • Exceptional customer service
  • Server training
  • Food running

Timeline

Server /Deep Cleaning /Maintenance Technician

Metro espresso
07.2008 - Current

Custodial Housekeeping/Building Maintenance Worker

Ymca health and fitness center
07.2006 - 08.2008

Assistant Store Manager

Cumberland Farms
07.1997 - 07.2006

GED -

Orlando Vo Tec

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Ray Hazlett