Summary
Overview
Work History
Education
Skills
Timeline
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Ray Hill

Brooksville

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience

Work History

General Manager/Community Manager

Travelers Rest Resort Inc.
04.2016 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Formulated policies and procedures to streamline operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Field Operations Manager

Travelers Rest Resort
03.2006 - 04.2016
  • Met with senior management to determine needs and develop roadmaps.
  • Implemented and maintained high standards of quality in all areas.
  • Monitored team performance to assess training requirements and areas in need of improvement.
  • Performed daily inspections, charted readings, documented equipment downtime and oversaw maintenance for equipment.
  • Created, spearheaded and supervised employee recognition programs.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Trained new employees on proper protocols and customer service standards.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.

Education

Parchment High School
Kalamazoo, MI
05.1985

Skills

  • Inventory Control
  • Cross-Functional Team Management
  • Facility Management
  • Risk Mitigation
  • Human Resources Leadership
  • Sound Judgment
  • Customer Experience
  • Budgeting and Cost Control
  • Team Training
  • Purchasing and Planning
  • Operations Management
  • Verbal and Written Communication
  • Leadership
  • Staff Management
  • Team Oversight
  • Time Management
  • Purchasing
  • PC Competency

Timeline

General Manager/Community Manager

Travelers Rest Resort Inc.
04.2016 - Current

Field Operations Manager

Travelers Rest Resort
03.2006 - 04.2016

Parchment High School

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Ray Hill