Ray Howard
Bellflower,California
Summary
A very motivated Server with an engaging personality and flexible approach. Super fun, friendly, positive, and loves to anticipate customer needs while being reliable and professional while taking pride in providing excellent customer service and creating a very enjoyable and memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Extremely hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Serving position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Server
Olive Garden
09.2021 - Current
- Organized and detail-oriented with a strong work ethic.
- Developed strong communication and organizational skills through working on team projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Delivered services to customer locations within specific timeframes.
- Proven ability to develop and implement creative solutions to complex problems.
Food Runner/Busser
Shakey's Pizza Parlor
07.2021 - 08.2022
- Delivered services to customer locations within specific timeframes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked well in a team setting, providing support and guidance.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Inspected dishes and utensils for cleanliness.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Janitorial/Assistant
Classic Styles Barbershop
06.2014 - 09.2017
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Kept team efficient and on-task by maintaining well-stocked and organized supplies.
- Delivered correct food items to employees according to order documentation.
- Maintained speed of service for food orders while minimizing errors and complaints.
Education
Associates in Business - Business Administration
Long Beach City College
Long Beach, CA06.2024
High School Diploma -
Long Beach Jordan High School
Long Beach, CA06.2021
Skills
- Natural Leadership
- Guest Satisfaction
- Transactions and Cash Handling
- Billing and Payment Processing
- Age Verification
- Guest Relations Management
- Quality Control
- Menu Memorization
- Food Sales and Promotion
- High-Volume Dining
- Order Accuracy
- Time Management
Timeline
Server
Olive Garden
09.2021 - Current
Food Runner/Busser
Shakey's Pizza Parlor
07.2021 - 08.2022
Janitorial/Assistant
Classic Styles Barbershop
06.2014 - 09.2017
Associates in Business - Business Administration
Long Beach City College
High School Diploma -
Long Beach Jordan High School
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