Ray Huerta

• Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
• Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
• Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
• Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
• Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
• Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.
• Correctly calculated inventory and ordered appropriate supplies.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Oversaw food preparation and monitored safety protocols.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

• Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
• Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
• Fostered positive dining atmosphere by offering exceptional customer service.
• Maintained accurate records of food temperatures to ensure safety standards were met.
• Observed diners to respond to additional requests and determine when meal completed.

.Worked as cashiers when there are customers as well as taking phone calls for pizza orders when rush hours.

.prepped the sides as well as the pizza dough

. Made pizza kept stocked for when rushes would come we had more than enough

. Keeping the store cleaned and organized

. Stock the store when it was slow

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• Greeted customers promptly and took orders to keep flow of traffic moving.
• Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
• Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
• Collaborated with team members to quickly fill large orders and serve large parties.
• Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
• Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
• Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
• Trained newly hired employees on routine tasks and customer service.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.