Ray Jackson
Rowlett,TX
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
19
19
years of professional experience
Work History
Business Development Representative
ARC Facility Management/ Tech Sales
03.2021 - 12.2023
- Prospect, educate and qualify prospects through outbound activities to create qualified meetings for the regional sales team.
- Utilize a consistent multiple-contact process via phone, email, and social to find, nurture, and qualify leads generated by outbound marketing campaigns.
- Develop and maintain daily plans to maximize high-volume phone time (80-100 calls per day), including pre-call planning, adhering to metrics, and customizing scripts to market segments and prospect types.
- Conduct conversations with prospects in a consultative way; comfortable managing and overcoming objections.
- Effectively manage Hubspot CRM to document prospect interaction, ensuring efficient lead management, and maintaining accurate information in Hubspot CRM per company policies.
- Excels in time management and prioritizing leads.
- Consistently achieve personal targets (monthly and quarterly).
- Accepts feedback and training to continue to improve and develop.
- Be entrepreneurial, look for new ways to succeed, and drive more meetings.
Customer Service Sales Representative
Uber Technologies, Corporate Office
01.2018 - 03.2021
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Inside Sales Team Lead
Comerica Bank
01.2012 - 01.2018
- Boosted team productivity by implementing efficient sales strategies and coaching techniques.
- Developed strong client relationships through consistent communication and attentive customer service.
- Achieved sales targets consistently with proactive lead generation and effective follow-up tactics.
- Enhanced team performance, providing ongoing training and support to all members.
- Mentored junior staff members, fostering a supportive work environment that encouraged professional growth.
- Exceeded revenue goals consistently with tenacious prospecting efforts and strategic account management practices.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
Mortgage Consultant
Bank Of America
01.2008 - 12.2012
- Enhanced client satisfaction by providing personalized mortgage consultations and addressing their individual needs.
- Streamlined loan application processes for faster approvals and more efficient service to clients.
- Collaborated with underwriting teams to obtain accurate information, ensuring seamless mortgage transactions.
- Developed strong relationships with real estate agents, fostering referrals and expanding business opportunities.
- Educated first-time homebuyers on the mortgage process, guiding them through each step from pre-approval to closing.
- Maintained compliance with industry regulations and company policies while processing loan applications.
- Oversaw sales and underwriting processes of mortgage lending office.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
Branch Manager
First Convenience Bank
09.2004 - 11.2008
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Increased branch sales by implementing innovative sales strategies and fostering a customer-centric environment.
Education
High School Diploma -
Berkner High School
Richardson, TXSkills
- Microsoft Office, Excel, Word, and Teams
- Hubspot
- Sales Force
- Zendesk
- Jira
- AS400
- Cold Calling
- Web Technologies and Services
- Sales Prospecting
- Google Sheets, Docs, and Slides
- B2B Sales
- Online Chat Support
Timeline
Business Development Representative
ARC Facility Management/ Tech Sales
03.2021 - 12.2023
Customer Service Sales Representative
Uber Technologies, Corporate Office
01.2018 - 03.2021
Inside Sales Team Lead
Comerica Bank
01.2012 - 01.2018
Mortgage Consultant
Bank Of America
01.2008 - 12.2012
Branch Manager
First Convenience Bank
09.2004 - 11.2008
High School Diploma -
Berkner High School
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