Ray Jimenez
Asheville,NC
Summary
Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members.
Overview
36
36
years of professional experience
Work History
Delivery Driver
Blue Ridge Delivery LLC
2022.05 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
Shipping and Receiving Clerk
Camco
2021.09 - 2022.04
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
- Collaborated effectively with cross-functional teams to resolve discrepancies in orders or address any issues promptly.
- Promoted a culture of continuous improvement by sharing best practices amongst team members and encouraging feedback on process enhancements.
- Established strong relationships with suppliers to ensure timely deliveries of goods, mitigating potential delays or stockouts that could impact customer satisfaction.
Cutter Operator
Mediusa
2020.07 - 2021.04
- Enhanced production efficiency by maintaining and troubleshooting cutting equipment regularly.
- Reduced material waste by implementing precise measurement techniques and accurate cutting methods.
- Achieved consistent high-quality cuts with attention to detail in alignment, measurements, and adjustments.
- Increased workflow productivity by prioritizing tasks and organizing workspace for optimal efficiency.
- Delivered timely completion of projects through effective time management and coordination with team members.
- Collaborated with team members to optimize cutting processes and improve overall operational performance.
Technical Assistant
Hernandez Carpet Cleaning
2019.02 - 2020.08
- Enhanced system efficiency by troubleshooting hardware and software issues, resulting in reduced downtime.
- Streamlined technical processes for improved productivity through meticulous documentation and organization of procedures.
- Provided high-quality customer support by addressing inquiries and resolving technical problems, leading to increased customer satisfaction.
- Collaborated with cross-functional teams to develop innovative solutions for complex technical challenges, driving business growth.
- Facilitated effective communication between technical and non-technical staff members by translating complex concepts into easily understandable terms.
Assistant Manager
National Credit Bank
2016.05 - 2018.07
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Cashier
Hesperia Hotel
2015.11 - 2016.10
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Assistant Manager
National Credit Bank
2009.09 - 2015.03
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Reception Manager
Las Cabanas Hotel
2008.05 - 2009.08
- Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
- Enhanced team communication by conducting regular staff meetings and providing constructive feedback to colleagues.
- Increased revenue through upselling hotel services and amenities, promoting special offers, and encouraging repeat bookings.
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
- Developed strong relationships with local businesses and vendors, creating valuable partnerships that benefited both parties.
- Optimized room occupancy rates by closely monitoring reservations and coordinating with housekeeping to ensure timely room availability.
- Assisted in the hiring, training, and mentoring of new staff members, fostering a collaborative work environment focused on excellent customer service.
Reception Manager
Coral Suites Hotel
2007.07 - 2008.03
- Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
- Enhanced team communication by conducting regular staff meetings and providing constructive feedback to colleagues.
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
- Increased revenue through upselling hotel services and amenities, promoting special offers, and encouraging repeat bookings.
Cashier
BBVA Provincial Bank
1993.10 - 1999.08
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Reception Manager
Stauffer Margarita Hotel
1992.07 - 1993.07
- Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
- Enhanced team communication by conducting regular staff meetings and providing constructive feedback to colleagues.
- Increased revenue through upselling hotel services and amenities, promoting special offers, and encouraging repeat bookings.
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
Assistant Night Manager
Inter-Continental Hotel
1988.04 - 1991.05
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues during night shifts.
- Streamlined nightly operations by effectively delegating tasks to team members and ensuring timely completion.
- Boosted employee morale and productivity with regular feedback, recognition of achievements, and constructive guidance.
- Managed night audit procedures, verifying accuracy of financial transactions and identifying discrepancies for resolution.
- Ensured safety and security of guests, employees, and property by monitoring surveillance systems and conducting routine patrols throughout the premises.
- Improved workflow efficiency by establishing clear objectives for each shift based on daily goals and available resources.
Education
High School Diploma -
Aquiles Nazoa
Venezuela07.2014
Skills
- Equipment Operation
- Commercial driving
- Quality Assurance
- Dispatch Communication
- GPS Navigation
- Cargo Handling
- Order Verification
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Delivery Driver
Blue Ridge Delivery LLC
2022.05 - Current
Shipping and Receiving Clerk
Camco
2021.09 - 2022.04
Cutter Operator
Mediusa
2020.07 - 2021.04
Technical Assistant
Hernandez Carpet Cleaning
2019.02 - 2020.08
Assistant Manager
National Credit Bank
2016.05 - 2018.07
Cashier
Hesperia Hotel
2015.11 - 2016.10
Assistant Manager
National Credit Bank
2009.09 - 2015.03
Reception Manager
Las Cabanas Hotel
2008.05 - 2009.08
Reception Manager
Coral Suites Hotel
2007.07 - 2008.03
Cashier
BBVA Provincial Bank
1993.10 - 1999.08
Reception Manager
Stauffer Margarita Hotel
1992.07 - 1993.07
Assistant Night Manager
Inter-Continental Hotel
1988.04 - 1991.05
High School Diploma -
Aquiles Nazoa
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