Ray Jusu
Summary
Strategic Claims Leader & Attorney with 18 years of experience in insurance defense and risk management. Expertise spans personal injury, general liability, commercial auto, high-value property damage, cyber, healthcare, trucking, construction defect, New York Labor Law, habitability, and professional liability across multiple jurisdictions. Skilled in coverage analysis, litigation strategy, and complex claims evaluation, including reinsurance matters. Proven track record of leading high-performing teams, mentoring claims professionals, and optimizing operations, including oversight of TPAs. Strong proficiency in leveraging data and technology to drive process improvements and manage projects end-to-end. Experienced in developing claims guidelines, establishing defense counsel panels, and implementing cost-saving protocols. Accomplishments include favorable trial verdicts, 250+ mediations with a 75% settlement rate, and consistent success in mitigating exposure. Adept at interpreting intricate policy provisions, ensuring compliance, and advising corporate decision-makers. Currently pursuing CPCU designation.
Overview
2026
2026
years of professional experience
Work History
Sr. Specialty Risk Adjuster
GREAT WEST CASUALTY COMPANY
2025 - Current
- Leads resolution of complex, litigated commercial auto and trucking claims across contract and captive programs.
- Directs third-party liability litigation involving bodily injury and property damage.
- Advises on intricate coverage issues; partners with counsel to shape litigation strategy.
- Negotiates high-stakes settlements and drives successful mediations.
- Engages policyholders and claimants to ensure transparency and effective resolution.
Claims Manager
RPX CORPORATION
2022 - 2025
- Oversaw complex patent infringement and cyber technology claims on primary and excess policies.
- Commanded litigation strategy, including coverage actions and third-party liability.
- Guided insureds through cyber crises—data breaches, ransomware, and business interruption.
- Orchestrated defense strategies for patent infringement lawsuits; implemented risk mitigation initiatives.
Assistant Vice President, Complex/Large Loss Claims
Hiscox Insurance
2020 - 2022
- Directed nationwide operations for complex commercial and professional claims, overseeing 100+ TPA claim professionals and a high-exposure portfolio across cyber, technology, property, liability, and specialty lines.
- Managed reinsurance matters under treaty agreements and served as subject matter expert for coverage interpretation.
- Improved compliance by 20% through rigorous quality audits and corrective action plans.
- Enhanced operational efficiency by implementing best-in-class claims handling protocols and performance metrics.
- Developed and mentored senior claims staff, resulting in measurable productivity gains and reduced cycle times.
- Partnered with underwriting to revise policy language and endorsements, mitigating risk and reducing litigation exposure.
Claims Leader, Complex/Large Loss Claims
Hiscox Insurance
2018 - 2020
- Managed complex claims and litigation strategy for commercial, auto, cyber, and professional liability matters on primary and excess policies.
- Directed litigation strategy for high-exposure cases, achieving favorable outcomes and reducing indemnity costs.
- Coached and monitored TPAs and internal teams, ensuring adherence to good faith handling and regulatory compliance.
- Implemented quality programs that improved service delivery and reduced claim leakage.
Associate Attorney
Thomas, Thomas & Hafer LLP
2017 - 2018
- Represented Fortune 500 companies and insurance carriers in civil litigation, including personal injury, liability, and coverage disputes.
- Achieved favorable verdicts and settlements through strategic defense and coverage analysis.
- Drafted pleadings, motions, and legal memoranda; conducted complex policy interpretation to support litigation strategy.
Claims Team Lead
Nationwide Insurance
2014 - 2017
- Led team managing high-value liability and property claims, including commercial auto and general liability; directed litigation and reinsurance matters across multiple jurisdictions.
- Reduced litigation costs by 15% through proactive risk mitigation and strategic defense planning.
- Managed and approved litigation budgets, ensuring alignment with corporate objectives.
- Delivered risk mitigation guidance to insureds, reducing future exposure and improving client satisfaction.
Senior Claims Specialist/Team Lead
Nationwide Insurance
2009 - 2014
- Oversaw complex liability and professional lines claims; coached adjusters and TPAs to achieve superior results.
- Conducted audits and training, improving compliance with best practices and reducing claim cycle times.
- Managed special accounts and granted authority on coverage and liability decisions, ensuring consistency and accuracy.
Portfolio Underwriting Analyst
Nationwide Insurance
2008 - 2009
- Reviewed policy applications and provided risk recommendations; ensured compliance with underwriting guidelines.
Certified Claims Investigator
Nationwide Insurance
2007 - 2008
- Investigated complex liability and property claims; performed coverage analysis and fraud detection.
Education
Juris Doctor -
Widener University Commonwealth Law School
Harrisburg, PABachelor of Arts - Communications/Journalism
Shippensburg University
Shippensburg, PASkills
- Insurance Defense
- Risk Mitigation
- Cyber & Tech
- Professional Liability
- General Liability
- Construction Defect
- Medical Malpractice
- Coverage Analysis
- Litigation Strategy
- Claims Quality Assurance
- Leadership & Team Development
Timeline
Sr. Specialty Risk Adjuster
GREAT WEST CASUALTY COMPANY
2025 - Current
Claims Manager
RPX CORPORATION
2022 - 2025
Assistant Vice President, Complex/Large Loss Claims
Hiscox Insurance
2020 - 2022
Claims Leader, Complex/Large Loss Claims
Hiscox Insurance
2018 - 2020
Associate Attorney
Thomas, Thomas & Hafer LLP
2017 - 2018
Claims Team Lead
Nationwide Insurance
2014 - 2017
Senior Claims Specialist/Team Lead
Nationwide Insurance
2009 - 2014
Portfolio Underwriting Analyst
Nationwide Insurance
2008 - 2009
Certified Claims Investigator
Nationwide Insurance
2007 - 2008
Juris Doctor -
Widener University Commonwealth Law School
Bachelor of Arts - Communications/Journalism
Shippensburg University