Ray K. Green
Jacksonville,FL
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Professional with strong leadership skills and proven track record in management. Expertise in strategic planning, financial analysis, and risk management. Effective team collaborator with focus on achieving results and adapting to changing needs. Known for reliability, integrity, and exceptional problem-solving abilities.
- 20 years design/implementation/consulting experience in distributed applications
- 15 years IT Service Management (ITSM), application reliability, product assurance
- 15 years in infrastructure architecture, database architecture and networking reliability management
- 15 years management of technical, customer facing resources
- 15 years application technical support, client satisfaction, problem troubleshooting/resolution
- 10 years migrating or transforming legacy customer solutions to the cloud
- 6 years as a direct software configuration management, build process, deployment and Unix system administrator
- 4 years business process management
Overview
31
31
years of professional experience
1
1
Certification
Work History
Assistant Vice President – Global Markets Production Support
Deutsche Bank
09.2017 - Current
- Work with the Bank’s global IT infrastructure and application development teams to ensure the stable running of the cash settlement and global foreign exchange business applications. Primarily act as an escalation point of contact to address product supportability and performance issues. Regularly review and analyze services requests and incidents that were raised in order to improve the process and remove reoccurring problems where possible.
- Drove standardization and adoption of operational procedures leading to the successful on-boarding of new applications.
- Drove the Bank initiative to provide standard knowledge transfer procedures to new support personnel for the successful repatriation of out-sourced services.
- Drove the creation of standard documentation and knowledge repository for infrastructure, configuration, business workflows and support procedures for all global foreign exchange applications.
- Manage the Service Level 2 (SL2) production support team working within bank’s ITIL process framework.
Senior Architect - DevOps
Persistent Systems
09.2016 - 06.2017
- Provide implementation services, support, and guidance to continuous delivery uplift initiatives through driving best practices, modernizing platforms, and introducing cloud paradigms to clients. Focused on improving the overall delivery pipeline by streamlining current practices and adding best of breed tool implementations in place to provide a solid platform for growth to enterprise practices.
Technical Sales Specialist
IBM Corp
09.2014 - 05.2016
- IBM Systems Middleware/Cloud Group – Technical Pre-Sales
- Drove adoption of solutions and worked with customers to solve business issues.
- Uncovered customer pain points, gained keen insight into the customer’s business, customer’s business processes and IT infrastructure/architecture and mapped solutions to those pain points.
- Owned all technical aspects of the sales cycle, including the articulation of competitive positioning and differentiation from the competitive landscape.
- Managed and delivered solution evaluations, product demonstrations, Proof-of-Concepts (PoC), and Proof-of-Technology (PoT) to show how the solution meets the stated requirements.
- Followed up with the existing and prospective customers and developed independent relationships that are often vital throughout the customer life cycle.
- Primary areas of technical concentration: Architectural Thinking, Design Thinking, Testing solutions, DevOps methodologies and tools, software collaboration lifecycle management
Premium Support Manager
IBM Corp
10.2006 - 08.2014
- IBM Software Group, Rational Client Support – Accelerated Value Program (formerly Premium Support) specializing in Rational configuration management tools. Primary role is to act as a trusted advisor for technical issue resolution, knowledge sharing and mentoring on latest product releases, solution design, impact analysis, deployment planning, status reporting and liaison to IBM engineering and product management teams.
- Worked with senior management to align customer business initiatives, requirements, expectations and schedules with product capabilities and release dates.
- Acted as the liaison to engineering teams for issue resolution, product release installation and upgrade planning, solution design, deployment planning and status reporting.
- Provided guidance for system upgrading and readiness including detailed project planning
- Conducted customer environment assessments to identify and correct issues effecting product performance or deployment
- Created customized plans, documentation and scripts to ensure successful installation process
- Worked directly with services, product management and engineering to ensure customer issues were resolved
- Provided root cause analysis reports and strategies for future problem prevention
Managing Consultant
IBM Corp
04.2001 - 10.2006
- Specializing in software development Lifecycle (SDLC) practices and tools. Led multiple engagements to support customer adoption of agile development best practices and IBM DevOps solutions to improve time to value through reduction in development cycle time. Responsibilities included technical engagement management, developing tool usage models, designing the architecture to support tool implementation, automating deployments and providing mentoring on best practices and tool usage.
- Architected and implemented customized solutions using DevOps tools which included software/application installation and configuration, hardware specifications, network analysis and readiness planning.
- Installed, configured and administered the IBM Rational products: Build Forge, ClearCase, ClearQuest, RequisitePro, Rational Application Developer, Rational Software Architect, Test Manager.
- Installed and configured OS clients and servers: Windows, Linux, AIX, HPUX, and Solaris
- Wrote Configuration management policies and procedures and training materials
- Implemented enterprise change management solutions/deployments for Fifth Third Bank, Panasonic, Visteon, Accenture, CitiBank CitiCards, Ford Motor Co, Freddie Mac, and The Home Depot
Software Configuration Manager
Redsky Interactive
09.2000 - 03.2001
- Responsibilities included software configuration management, release and deployment from application construction and test to customer delivery.
- Installed, configured and administered the Mortice Kern Systems (MKS) Source Integrity server and clients
- Wrote Configuration management policies and procedures
- Wrote automated build and installation scripts (batch, Perl, and Korn shell) for Java and updating Oracle databases
- Wrote software build and installation procedures
- Created release notes and instructions for customer verifications of deliverables
Software Configuration Manager
VerticalOne Corporation
11.1999 - 09.2000
- Responsibilities include software configuration, release and deployment from requirements definition to operational system installation.
- Installed, configured and administered the Rational ClearCase configuration management Sun Solaris server.
- Installed and configured ClearCase clients: Linux, Windows NT, and Solaris
- Provided ClearCase training to all user organizations
- Wrote Configuration management policies and procedures
- Wrote automated build and installation scripts (batch, Perl, and Korn shell) for Java and updating Oracle databases
- Wrote software build and installation procedures and user manuals
Senior Staff Systems Engineer
Lockheed Martin Information Systems
06.1999 - 10.1999
- Support system requirements definition and operational analysis, writing the Concept of Operations (CONOPS), and interface specification for the Trusted Third Party Systems (TTPS) PKI (Public Key Infrastructure).
- Provide e-commerce security domain knowledge and act as a subject matter expert for the following areas: PKI, Digital Certificates, Digital Signatures, Trusted Authority and Internet messaging.
Systems Migration Project Manager
Lockheed Martin Information Systems
06.1998 - 06.1999
- Coordinated and managed the implementation of Information Systems-Orlando manufacturing-related and engineering systems along with their corresponding processes, policies and procedures at the Pomona facility. Manufacturing-related systems correspond to Manufacturing, Product Assurance, and Sourcing systems involved in the purchase, manufacture, and delivery of products. Duties included: Creating and maintaining a project schedule, creating a multifunctional transition team, developing a training schedule, and coordinating data migration activities.
Senior Software Quality Engineer/Software Configuration Lead
Lockheed Martin Information Systems
07.1994 - 06.1998
- Product Integrity Organization – Automated Fingerprint Identification System (AFIS) Program
- Software Quality Assurance Team Leader: Monthly task scheduling, correction action systems monitoring (Corrective Action Board member), product evaluations, process audits, acceptance testing, interface with software development, systems engineering, and Integration and Test organizations.
- Software Configuration Management: Rational ClearCase administrator Performed S/W and H/W configuration audits, S/W configuration control, and S/W builds and installations.
- Writing program work instructions, quality procedures, configuration management procedures
- Member of the Software Engineering Institute (SEI) Capability Maturity Model (CMM) Level 3 Assessment Team
- Coordinating data migration activities.
Education
No Degree - Advanced Certificate in Computer Networking
Florida Institute of Technology
Orlando, FL10-1999
Master of Science - Management of Information Systems
Florida Institute of Technology
Orlando, FL12-1998
Bachelor of Science - Mechanical and Aerospace Engineering
Princeton University
Princeton, NJ06-1992
Skills
- Coding Languages: Python
- Scripting: PERL, Python, Microsoft VB Script, UNIX Scripting (C Shell, Korn Shell, Borne Shell)
- Hardware: IBM iSeries, IBM pSeries
- Operating Systems: UNIX (AIX, HPUX, Solaris), Linux (RedHat, SuSE, Ubuntu), Windows (desktop, Server), MacOS
- Databases: IBM DB2, Microsoft SQL Server, Oracle Database, Oracle MySQL
- Software Packages:
- Frameworks: ITIL, TOGAF
- Technical support
- Quality assurance
- Decision making & judgment
- Issue resolution skills
- Recruiting and hiring
Accomplishments
- Achieved 100% compliance ISO 9001 audit by organizing, managing and completing an internal audit and mitigated the audit findings with accuracy and efficiency.
Certification
- Computer Information Technology (IT) Industry & Association (CompTIA) Network+ Certification
- International Organization for Standardization (ISO) 9001 Quality Management Systems Certified Internal Auditor
- US Patent # 20090300617: System and Method of Generating and Managing Computing Tasks
Timeline
Assistant Vice President – Global Markets Production Support
Deutsche Bank
09.2017 - Current
Senior Architect - DevOps
Persistent Systems
09.2016 - 06.2017
Technical Sales Specialist
IBM Corp
09.2014 - 05.2016
Premium Support Manager
IBM Corp
10.2006 - 08.2014
Managing Consultant
IBM Corp
04.2001 - 10.2006
Software Configuration Manager
Redsky Interactive
09.2000 - 03.2001
Software Configuration Manager
VerticalOne Corporation
11.1999 - 09.2000
Senior Staff Systems Engineer
Lockheed Martin Information Systems
06.1999 - 10.1999
Systems Migration Project Manager
Lockheed Martin Information Systems
06.1998 - 06.1999
Senior Software Quality Engineer/Software Configuration Lead
Lockheed Martin Information Systems
07.1994 - 06.1998
No Degree - Advanced Certificate in Computer Networking
Florida Institute of Technology
Master of Science - Management of Information Systems
Florida Institute of Technology
Bachelor of Science - Mechanical and Aerospace Engineering
Princeton University
Similar Profiles
Dnyaneshwar BhogilDnyaneshwar Bhogil
Trade and Transaction Analyst at Deutsche Bank Group, Deutsche BankTrade and Transaction Analyst at Deutsche Bank Group, Deutsche Bank
PRADEEP KUMARPRADEEP KUMAR
Assistant Vice President at Deutsche India Private Limited (Deutsche Bank Group)Assistant Vice President at Deutsche India Private Limited (Deutsche Bank Group)
Manoj Singh SolankiManoj Singh Solanki
Senior Analyst at Deutsche India Pvt. Ltd- Deutsche Bank GroupSenior Analyst at Deutsche India Pvt. Ltd- Deutsche Bank Group
Amit KulkarniAmit Kulkarni
Vice President at Deutsche India Pvt. Ltd, Deutsche Bank of India, DBOIVice President at Deutsche India Pvt. Ltd, Deutsche Bank of India, DBOI
Constance TownesConstance Townes
Machine Operator at Bacardi Bottling Corporation-JacksonvilleMachine Operator at Bacardi Bottling Corporation-Jacksonville