Ray Lambert

As an equipment specialist, I was responsible for the maintenance of all facility forklifts, shuttle trucks, and supporting equipment. responsibilities included

scheduled maintenance

maintaining inventory of essential parts

reporting needed repairs and action taken to facility managers.

scheduling quarterly preventive maintenance with outside vendors as required by corporate.

• Increased product support sales by developing and maintaining strong relationships with clients.
• Delivered exceptional customer service for improved client satisfaction and repeat business.
• Identified potential customers, conducting market research to expand the company's client base.
• establish and maintain parts inventory at customers' locations all over the state of Arkansas. including municipalities, state highway departments, contractors, rock quarries, and oil field contractors.

• Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
• Reduced downtime by efficiently overseeing the maintenance of machines and prioritizing tasks according to urgency.
• Effectively controlled expenses while ensuring optimal equipment performance.
• Negotiated with vendors for cost-effective procurement of parts and services, maintaining strong working relationships.
• Streamlined work processes for quicker response times, resulting in increased productivity and reduced costs.

• Increased efficiency in the parts department by improving the inventory management system.
• Manage personnel and Streamline the ordering process for faster and more accurate customer fulfillment, resulting in higher customer satisfaction.
• Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
• Initiated cross-training programs for staff members, creating a more versatile workforce capable of handling various tasks within the department.
• Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing slow-moving inventory or overstock situations.
• Organized special promotions on parts sales, boosting revenue during slow periods or when excess inventory needed to be cleared out quickly.
• Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.

during my time at Capital Equipment, I held many job titles including service technician, parts sales, parts manager, service writer, and warranty administrator.